Prize Draw Terms and Conditions - Yugo Experience Surveys

1. Definitions

1.1 "the Promoter", "Yugo", "we", "us" and "our" mean Yugo Students (UK) Limited, a company registered in England and Wales, whose registered office is at 52 Bedford Row, London, England, WC1R 4LR.

1.2 "Associated Brands" means each of the Yugo group entities and brands listed in Schedule 1, together with their officers and employees. The Promoter may perform any of its obligations under these terms through an Associated Brand.

1.3 "Eligible Countries" means the United Kingdom, Ireland, Germany, Spain, France, Italy, Austria, Australia and the United Arab Emirates, being the countries in which this prize draw is currently available. The Promoter may update the list of Eligible Countries from time to time; the current list will be confirmed at the point of entry.

2. To be eligible to enter the prize draw or be awarded a prize, participants must:

a. Be at least 18 years of age.

b. Not be an employee, or a family member of an employee, of the Promoter or any Associated Brand.

c. Not be an agent or anyone professionally connected with the promotion.

d. Be a resident, at the time of entry, of a property managed by the Promoter or an Associated Brand, located in one of the Eligible Countries.

e. Complete the relevant survey or campaign in full.

f. Provide a valid email address for verification and prize notification purposes.

g. Opt in to be entered into the applicable prize draw.

3. Each participant may enter a prize draw only once per eligible survey or campaign.

4. Any inaccurate, incomplete, illegible, corrupted, partial or late entries will be void and ineligible to win.

5. No purchase is necessary to enter or complete an eligible survey or campaign.

6. Participants are encouraged to provide an email address that will remain valid beyond the prize draw period to ensure successful contact.

7. The Promoter and Associated Brands are not responsible for entries that are lost, delayed, damaged or not received for reasons outside their reasonable control. Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence and for fraud or fraudulent misrepresentation.

8. Eligible Campaigns and Prize Draw Periods

8.1 Participation in a prize draw is available only in connection with eligible surveys, feedback campaigns or other resident engagement activities identified by the Promoter or an Associated Brand. Eligible campaigns will be communicated at the point of entry and may change from time to time.

8.2 Two prize draws will be conducted each year:

· June Prize Draw: Includes all valid entries received through eligible campaigns conducted between 1 December and 31 May.

· December Prize Draw: Includes all valid entries received through eligible campaigns conducted between 1 June and 30 November.

8.3 Entries will be included in the next applicable prize draw following completion of an eligible campaign.

8.4 The closing date for entries into each eligible campaign will be stated at the point of entry. Each draw will take place within 14 days after the end of the relevant entry period.

9. Prizes

9.1 The specific prize available for each eligible survey or campaign will be stated in the relevant invitation or promotional material (for example, the survey invite email or campaign poster) at the time of entry. Prizes may vary between campaigns and prize draw periods.

9.2 Prizes are non-transferable, non-exchangeable and no cash alternative will be offered.

9.3 Winners are responsible for any tax, withholding or other charge payable in respect of a prize, and for any cost of claiming or using a prize that is not expressly stated to be included.

10. Winner Selection and Notification

10.1 Winners will be selected at random from all valid entries received during the relevant prize draw period, by a computer process that produces verifiably random results and notified via the email address provided within 14 days of the draw taking place.

10.2 The Promoter will make reasonable efforts to contact each winner. If a winner does not respond within 7 days of notification, the Promoter reserves the right to withdraw the prize and select an alternative winner at random from the remaining valid entries, and the original winner will forfeit any claim to the prize.

10.3 The surname and county (or equivalent region) of each prizewinner will be made available for eight weeks after the relevant draw to anyone who writes to the Promoter

at the address in clause 1.1 unless the winner objects. Where a winner objects, the Promoter will provide the information to the Advertising Standards Authority on request.

11. The controller of personal data collected for the prize draw is Yugo Students (UK) Limited, together with the Associated Brand operating the relevant campaign. Email addresses and other entry details will be used solely to validate entries, conduct the draw, notify and verify winners, and comply with legal or regulatory obligations. The lawful basis for this processing is the Promoter's legitimate interest in administering the prize draw. Entry data will be retained for 12 months following the relevant draw and then deleted, unless a longer retention period is required by law. Where entry data is shared with an Associated Brand located outside the UK or EEA, appropriate safeguards (such as the UK International Data Transfer Agreement or EU standard contractual clauses) will be in place. Entry details will not be used for marketing. If a participant separately consents to marketing communications or survey follow-up, those details will be processed in accordance with the Yugo Privacy Policy.

12. The Promoter reserves the right to withdraw, modify, cancel, void, suspend or amend the prize draw, in whole or in part, where it is necessary to do so for reasons outside its reasonable control. The Promoter will not exercise this right in a way that unreasonably disadvantages participants who have already entered, and will give notice of any change at the point of entry or by email where practicable.

13. The Promoter's decision regarding any aspect of the prize draw is final and binding. This does not affect a participant's statutory rights, or their right to complain to the Advertising Standards Authority or the equivalent regulator in their country of residence, or to bring legal proceedings.

14. Where circumstances outside its reasonable control make it necessary, the Promoter may substitute any prize with an alternative prize of equal or greater value.

15. Winners may be invited, but are under no obligation, to participate in publicity relating to the prize draw.

16. Participants have the right to access, correct, delete, restrict or object to the processing of their personal data, and to withdraw any consent they have given. Participants also have the right to complain to the Information Commissioner's Office or to the supervisory authority in their country of residence. Requests should be sent to [email protected]. Full details of how Yugo handles personal data are set out in the Promoter’s website.

17. These terms and conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. Nothing in this clause deprives a participant resident outside England and Wales of the protection afforded to them by the mandatory consumer protection laws of their country of residence, or of the right to bring proceedings in the courts of that country.

18. By entering the prize draw, participants agree to be bound by these terms and conditions.

19. The Promoter may disqualify any entry, and withhold or reclaim any prize, where it reasonably believes that a participant has entered more than once per eligible campaign, has used automated, false or duplicate details, or has otherwise breached these terms or acted fraudulently.

20. Entry is free. No cost is incurred in entering beyond any standard internet access or data charges a participant would incur in any event.

21. If any provision of these terms is held to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

Schedule 1 – Associated Brands

Yugo (Holdings) Limited – United Kingdom – 52 Bedford Row, London, England, WC1R 4LR

Yugo Students (UK) Limited – United Kingdom – 52 Bedford Row, London, England, WC1R 4LR

Yugo Students (UK) No. 1 Limited – United Kingdom – 52 Bedford Row, London, England, WC1R 4LR

CRM Students Limited – United Kingdom – 52 Bedford Row, London, England, WC1R 4LR

Yugo Technology Limited – United Kingdom – 52 Bedford Row, London, England, WC1R 4LR

DCRM Ltd – United Kingdom – 52 Bedford Row, London, England, WC1R 4LR

Yugo (Ireland) Limited– Ireland – 5th Floor, 76 Sir John Rogerson's Quay, Dublin Docklands, Dublin 2, Ireland

Yugo (France) SAS – France – 105 Avenue Raymond Poincaré, 75116 Paris

CRM Micro Living Services Italy S.r.L – Italy – Corso Vercelli 40, CAP 20145, Milan, Italy

Yugo Students Spain SL – Spain – Avenida del Doctor Arce, 14, 28002, Madrid, Spain

Hartly Invest S.L.U – Spain – 112, 4th Floor, Príncipe de Vergara, 28002 Madrid, Spain

Urban Micro Estate Immobilienverwaltungs GmbH – Austria – Schnirchgasse 13, AT-1030 Vienna

Urban Micro Estate Poland spółka z ograniczoną odpowiedzialnością – Poland – Pl. Marszałka Józefa Piłsudskiego 1 apt. 4, 00-078 Warsaw

Upartments Real Estate GmbH – Germany – Nordstrasse 17-21, D-04105 Leipzig

Yugo (Germany) GmbH – Germany – Friedrichstraße 2-6, 60323 Frankfurt am Main

Cisnes E Silhuetas – Unipessoal LDA – Portugal – Avenida Duque D'Ávila, nº 46, 3 andar C, 1050-083 Lisboa, Portugal

Yugo (USA) Holdings Inc – USA – 250 Fillmore Street, Suite 150, Denver, CO 80206

Yugo (USA) LLC – USA – 250 Fillmore Street, Suite 150, Denver, CO 80206

UCSUB LLC – USA – 250 Fillmore Street, Suite 150, Denver, CO 80206

Yugo (Australia) Pty Limited – Australia – C/O UHY Haines Norton, Level 11, 42-60 Albert Street, Brisbane City, Queensland, QLD 4000

Yugo (Middle East) Limited – United Arab Emirates – 3414 ResCo-work09, 34th Floor, Al Maqam Tower, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, UAE

Yugo Facilities Management Middle East LLC – United Arab Emirates – Office No. 2801, API TRIO Office Tower, Al Barsha-1, Dubai, UAE

Uninest Real Estate Leasing and Management Services LLC – United Arab Emirates – Office No. 2801, API TRIO Office Tower, Al Barsha-1, Dubai, UAE

Yugo (Hong Kong) Limited – Hong Kong, China – Unit 604-08, 6/F, Wing On Centre, 111 Connaught Road Central, Sheung Wan, Hong Kong

GSA Property Management (Shanghai) Limited – China – Room 1603G, 16/F, No. 1065A, Zhaojiabang Road, Xuhui District, Shanghai

GSA Property Management (Shanghai) Limited – Beijing Branch – China – Room 1603G, 16/F, No. 1065A, Zhaojiabang Road, Xuhui District, Shanghai

Note: Schedule 1 lists the full Yugo corporate group, so the employee/family-member exclusion in clause 2 applies group-wide. Actual entry eligibility is narrower and governed separately by the Eligible Countries defined in clause 1.3 – currently UK, Ireland, Germany, Spain, France, Italy, Austria, Australia and UAE.