Frequently Asked Questions

Student Living

Can I personalise my room?

As long as you are able to return it to its original state on check-out or you will be recharged for any damages.

Check out our blog for ideas of how you can personalise your room without nails, glue or leaving marks on the wall.

Where can I smoke?

We don’t allow smoking inside your residence, but you’re free to smoke outside.

Can I keep a fridge in my room?

Additional fridges are only allowed in your room if they are for the purpose of storing prescribed medication.

Can I bring a pet?

We love fluffy animals but we do not allow tenants to bring pets into the building. 

Are there spare rooms for visitors to stay in?

No, unfortunately, our residences are filled to the brim with fun-loving students every year.

Are there any social events for residents?

We host socials all year round for you and your flatmates to enjoy; from spiritual and cultural get-togethers, to fitness events and much more.

If I don’t get on with my new flatmates can I change rooms?

We want to make sure that you love your experience living with us, so if you find you’re not getting on with your new flatmates it may be possible to change rooms subject to availability. Get in touch with your resident team for more information. 

What happens if something in my flat breaks or doesn’t work?

Our friendly maintenance team is always on hand if something in your flat breaks or doesn’t work. Just fill in a maintenance request form and hand it into reception. 

Can I have friends or family to stay?

Of course, as long as you are in the flat whilst they visit. We recommend friends and family only stay a maximum of 2 or 3 nights and that you let your flatmates know before they arrive. 

Are the social spaces always open?

You can book out some of the social spaces on offer in our accommodation, but most of our common areas are open 24 hours a day unless alternative opening hours are advertised. 

Accommodation Amenities 

Is wifi included?

Yes, we have an average speed of 100MB broadband and Wi-Fi as standard in all rooms, which can connect up to 10 devices, and it’s also available in our social spaces and communal areas.

What appliances are included in your flat when you arrive? 

The appliances included in your flat depend on the type of room or residence you book with. Check out our residence pages for more information or get in touch with our residence team. 

Where do I do my washing? 

We have on-site laundry facilities for you to use whenever you need during your stay. 

What equipment is in the gym?

The residences that include a gym on site have free weights and/or weight training equipment, cardiovascular equipment and yoga mats. Some of our properties also have fitness suites with more specialised equipment or dance/yoga studios! 

Can I have parcels delivered to my building?

Our reception team is always on hand to accept your parcels and signed-for items so you never miss a delivery. We’ll also send you an email reminder when your package is ready for collection.

Do we get a cleaner?

Some of our student properties offer weekly or bi-weekly kitchen & living area cleaners, but in others you’re expected to maintain your shared spaces and rooms yourself. All of our communal areas are cleaned regularly.

How secure is the bike storage?

Most of our bike storage is inside our secure properties, so only residents can gain access. However, in some residences our bike storage is outside on campus and where possible away from the main streets. In all cases, we recommend using a secure bike lock for extra security. 

Safety & Security

Is there always a member of staff available on site?

We aim to have staff available 24 hours a day, so if you ever have a request, a member of our resident team can help you day or night. 

How safe is the accommodation?

Most of the entrances to our accommodation buildings are access controlled as well as monitored by CCTV 24 hours a day, and all flat doors are all key controlled. We also aim to always have resident teams on site should you ever need extra support. 

Is contents insurance included? 

Yes, contents insurance is included in your tenancy agreement, so your belongings are protected throughout your stay with us. You will receive more information about this when you check-in. 

Is the building regularly inspected for fire safety?

The safety of our students is very important to us. We have fire alarm tests and inspections on fire safety practices regularly across all of our residences.