Yugo Australia
Whole-of-Organisation Plan
National Higher Education Code to Prevent and Respond to Gender-Based Violence
1. Statement of commitment from Yugo Australia
Yugo Australia student accommodation is more than just a place to live and learn – it’s a holistic living experience that aims to give students a supportive place to grow, on and off campus. Creating and maintaining a safe, respectful and inclusive environment for all members of our community is central to what we do. There is no place for gender-based violence at Yugo Australia – or anywhere.
Our Whole-of-Organisation Prevention and Response Plan demonstrates how we will meet requirements of the National Higher Education Code to Prevent and Respond to Gender-based Violence. It sets out a unified, organisation-wide approach that establishes clear expectations, outlines key responsibilities, and places the safety and wellbeing of our students and staff at the centre of our work. We will ensure strong leadership and accountability, transparent reporting, inclusive consultation, effective support and continuous improvement.
We will actively work to prevent gender-based violence across our organisation, and our students and staff affected by gender-based violence will receive the same, high-quality support regardless of where they live and work.
Our commitment to the National Code reflects who we are - a student accommodation provider with a clear commitment to provide safe, respectful and inclusive environments for our residents and employees.
2. Introduction
Yugo is a global student housing provider operating in 14 countries, housing over 100,000 students across more than 110 student accommodation sites. Yugo Global was formed in 2021 through the merger of several established student housing brands: The Student Housing Company, Nexo Residencias, Uninest Student Residences, and UComm.
The Australian operation of Yugo Global is known as Yugo Australia. It houses approximately 2,000 students across three cities: Melbourne (two buildings), Adelaide (one building) and Perth (one building, with another building opening in July 2026). Yugo Australia is affiliated with Trinity College; The University of Melbourne; Royal Melbourne Institute of Technology, Adelaide University; The University of Western Australia; INTO-UWA College & Browns College.
Over 95% of Yugo Australia’s residents are international students, with a proportion of these aged under 18. International students are attracted to Yugo accommodation because of its safety, their ability to mix with other international students, and the opportunity to take up leadership roles as ‘student ambassadors’ throughout their stay. Residents can also participate in Yugo’s ‘Live Your Best Life’ program, which aims to help students develop professional and social skills to prepare them for life after university.
Yugo Australia is committed to providing safe environments for residents and staff and it welcomes the introduction of the National Higher Education Code to Prevent and Respond to Gender-based Violence.
Yugo Australia as required by law operates its accommodation under the auspices of the Residential Tenancy Act on a state-by-state basis.
This Whole-of-Organisation Prevention and Response Plan outlines our commitments in meeting the requirements of the National Code. It establishes a coordinated framework to prevent gender-based violence, support those affected, and ensure effective, accountable responses across the whole organisation.
This Plan is structured into the five sections of Standard 7 of the National Code:
Accountable leadership and governance (Standard 7.2 – 7.3)
Safe environments and systems (Standard 7.4)
Knowledge and capability (Standard 7.5 – 7.6)
Safety and support (Standard 7)
Data, evidence and impact (Standard 7.8).
Each section begins with table that summarises mandatory requirements in the left column, details key actions Yugo Australia will take to meet these requirements in the middle column, and information on evidence of compliance in the right column. Related actions arising from the Whole-of-Organisation assessment (the assessment is at Appendix A) are detailed below this table.
Appendix B contains a table with the National Code Standards 7.2 to 7.8 as stated in the legislation in the left column, with the corresponding summary text provided in the right column.
3. Focus area: Accountable leadership and governance
Mandatory requirements
National Code Standard summary | Key actions | Evidence of compliance | |
7.2 | A Provider must require a student accommodation provider to prepare, implement and publish on its website a Whole-of-Organisation Prevention and Response Plan. |
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7.3 | A Provider must require a student accommodation provider to monitor and measure the impact of the Prevention and Response Plan on an ongoing basis and update the Prevention and Response Plan at least every four years. |
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Related additional actions from whole-of-organisation assessment
Yugo Australia will:
provide specific education for leadership on the effects of gender-based violence and how these effects may manifest in the workplace
provide vicarious trauma training for all staff
ensure future prevention education and training that emphasises the role of intersectionality in shaping gender-based violence
embed a strong top-down approach to promoting gender equality across the organisation and in resident activities
identify opportunities to promote gender equality across the organisation and in resident activities, including:
publishing a gender equality statement and include it in resident and staff induction materials
ensuring leadership teams are gender-balanced
designing social events with equity in mind
establish and maintain ongoing dialogue on work under the Plan through resident/staff forums, resident and staff wellbeing events or regular updates
establish an organisational framework for child safety
identify and address gender-based violence and other safety and wellbeing issues as organisational risks
4. Safe environments and systems
Mandatory requirements
National Code Standard summary | Key actions | Evidence of compliance | |
7.4a | A Provider must require a student accommodation provider to:
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7.4b | A Provider must require a student accommodation provider to:
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7.4c | A Provider must require a student accommodation provider to:
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Related additional actions from whole-of-organisation assessment
Yugo Australia will:
always review areas for improvement in it’s commitment to the National Code including use of student ambassadors as after-hours staff and engage a professional service to manage sites after hours
establish a mechanism for staff, residents and third parties to make anonymous disclosures and formal reports
improve privacy and confidentiality safeguards in existing system or explore establishing an alternative system
collaborate with universities to implement formal information-sharing protocols for managing critical incidents
review and amend incident classification and associated training materials
amend the Student Conduct policy to specifically reference gender-based violence and include sanctions that can be imposed
update all other relevant policies to emphasise values of safety, equality and respect
continue to improve physical security infrastructure in buildings, including installation of speed gates
enable staff to access CCTV footage
monitor use of lone worker devices
provide training for all staff on taking and recording incidents
consider establishing a role to oversee safety, health and wellbeing across all sites.
5. Knowledge and capability
Mandatory requirements
National Code Standard | Key actions | Evidence of compliance | |||
7.5 | A Provider must require a student accommodation provider to:
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7.6 | A Provider must require a student accommodation provider to ensure risk assessments are only undertaken by people with expertise prescribed in Standard 3, and when internal capability is not sufficient, engage a person with the requisite expertise. |
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Related additional actions from whole-of-organisation assessment
Yugo Australia will:
ensure prevention and bystander training increases people’s skills to challenge problematic views and behaviours safely
include discussion of gender equality, safety, respect, diversity and inclusion in the Live Your Best Life program
consider other ways to disseminate messages of equality, safety and respect to residents
consider how issues of health, safety and wellbeing issues can be better addressed in staff roles and responsibilities
provide de-escalation training, taking and recording incidents training, and child safety obligations training to all staff.
6. Safety and support
Mandatory requirements
National Code Standard | Key actions | Evidence of compliance | |
7.7ac | A provider must require a student accommodation provider to:
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‘Dear Residents, Yugo has recently published its Gender-Based Violence Action Plan, developed in response to new legislation and as part of our ongoing commitment to creating a safe, respectful, and supportive living environment for all students. You can access the full action plan and further information via the link on our website. If you have any questions or would like to speak to someone in more detail, please do not hesitate to contact a member of the team. Thank you for helping us maintain a positive and inclusive community
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7.7d | A provider must require a student accommodation provider to undertake a risk assessment following every disclosure and formal report. |
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7.7ei | Where a disclosure relates to behaviour occurring in residence or at an event organised by the residence, a provider must require a student accommodation provider to take all necessary action to manage risk, including relocation of the respondent where required and facilitating urgent access to support services. |
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7.7eii | A provider must have arrangements in place with a student accommodation provider to enable a discloser to choose the provider to lead the response to a disclosure, and the student accommodation provider must cooperate fully and implement any outcomes decided by the provider. |
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7.eiii | A provider must have arrangements in place with a student accommodation provider to enable a discloser to choose the student accommodation provider to lead the response to the disclosure, and the student accommodation provider must:
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Related additional actions from whole-of-organisation assessment
Yugo Australia will:
collaborate with universities to implement formal information-sharing protocols for managing critical incidents and accessing support after hours.
7. Data, evidence and impact
Mandatory requirements
| National Code Standard summary | Key actions | Evidence of compliance |
7.8 | A provider must require a student accommodation provider to collect and report data prescribed by Standard 6, where applicable. |
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Related additional actions from whole-of-organisation assessment
Yugo Australia will:
provide training to staff on data privacy and confidentiality obligations in the context of risk management.
Appendix A – Whole-of-Organisation Assessment
Yugo’s whole of organisation plan can be found here.
Appendix B – National Code requirements and related summary
National Code Standard | Summary |
Accountable Leadership and Governance | |
7.2 A Provider must require that a Student Accommodation Provider prepare, implement and publish on its website a Whole-of-Organisation Prevention and Response Plan that: (a) records the Student Accommodation Provider's Whole-of-Organisation approach to preventing and responding to Gender based Violence that prioritises the safety and support of Residents and Student Accommodation Staff; (b) addresses the factors that drive and contribute to Gender-based Violence, as well as any factors relevant to the Student Accommodation Provider’s context; (c) records how the Student Accommodation Provider will implement the requirements in paragraphs 7.2 to 7.8 of the Code; (d) includes a Whole-of-Organisation assessment that identifies systemic risks, enablers and barriers to preventing Gender based Violence; (e) includes actions that will be taken in response to findings of the assessment; (f) reflects the needs, experience and agency of all members of the Student Accommodation Provider’s community, particularly those members who are disproportionally affected by Gender based Violence, including women, First Nations people, culturally and linguistically diverse communities, people with disability and people of diverse sexual orientation and gender identity; and (g) is developed through engagement and collaboration with Residents and Student Accommodation Staff, including in its design and implementation, and including those who have experienced Gender based Violence. | A Provider must require that a Student Accommodation Provider prepare, implement and publish on its website a Whole of Organisation Prevention and Response Plan.
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7.3 A Provider must require that a Student Accommodation Provider monitor and measure the impact of the Prevention and Response Plan on an ongoing basis and update the Prevention and Response Plan at least every four years. | A Provider must require that a Student Accommodation Provider monitor and measure the impact of the Prevention and Response Plan on an ongoing basis and update the Prevention and Response Plan at least every four years. |
National Code Standard | Summary |
Safe Environments and Systems | |
7.4 A Provider must have arrangements in place with a Student Accommodation Provider that: (a) in relation to Student Accommodation Staff, require the Student Accommodation Provider to: (i) ask Student Accommodation Staff to declare whether they have been investigated for an allegation of Gender based Violence, or determined to have engaged in conduct that constitutes Gender-based Violence in similar positions, or during the course of any employment or engagement as a contractor, or otherwise in a legal process; (ii) consistently with the Student Accommodation Provider's duty of care, take into consideration any declaration made under paragraph 7.4(a)(i) and any risks arising from the declaration in determining the person's suitability for the position; (iii) take into consideration any substantiated allegation of Gender based Violence found by the Student Accommodation Provider in the course of the employment or engagement of Student Accommodation Staff, with respect to their promotion or recognition; (iv) require Student Accommodation Staff to declare any existing or previous intimate personal relationship with a Resident of the Student Accommodation Provider; and (v) where a declaration is made in accordance with paragraph 7.4(a)(iv), implement as necessary any conflict-of-interest or risk management plan that includes any necessary alternative arrangements; (b) in relation to Non-disclosure Agreements and Non-disparagement Clauses: (i) prohibit the use of a Non-disclosure Agreement, unless requested by the Discloser; (ii) if a Discloser requests the use of a Non Disclosure Agreement in relation to Gender based Violence, any such agreement with the Student Accommodation Provider must not stop the Discloser from sharing their experience for the purpose of seeking support and advice or the Student Accommodation Provider from complying with their reporting obligations under the Code; and (iii) any settlement terms agreed between the Discloser and the Student Accommodation Provider must not contain a Non-disparagement Clause that could have the effect of requiring the Discloser to keep their experience of Gender based Violence confidential; and (c) in relation to Policies and Procedures: (i) adopt the Provider's Policies and Procedures on preventing and responding to Gender-based Violence; or (ii) have and implement a Policy on preventing and responding to Gender-based Violence that applies to Residents and Student Accommodation Staff, that: A. provides information on the factors that drive and contribute to Gender-based Violence, as well as any factors relevant to the Student Accommodation Provider’s context; B. is Person centred and Trauma informed in its content and application; C. adopts the definition of Gender based Violence as defined in the Code; D. clearly states that Gender based Violence is unacceptable; E. includes information on available support services in relation to Gender-based Violence; F. complies with the applicable obligations under Standard 5, as applicable, as if every reference to Provider was a reference to Student Accommodation Provider; G. includes information on procedures in relation to a Disclosure or Formal Report of Gender-based Violence; and H. is publicly available, drafted in plain English and able to be translated into different languages; (iii) develop and review the Policy referred to at 7.4(c)(ii) at least every three years, following engagement and collaboration with: A. Residents; B. Student Accommodation Staff; C. those groups who are disproportionately affected by Gender based Violence, including women, First Nations people culturally and linguistically diverse communities, people with disability and people of diverse sexual orientation and gender identity; D. those who have experienced Gender based Violence; and E. subject matter experts on Gender based Violence; and (iv) enable the Provider, upon the Provider's request, to review the policies and/or procedures of the Student Accommodation Provider relating to Gender-based Violence and provide feedback for the purposes of ensuring compliance with this Standard 7. | A Provider must require a college to:
A Provider must require a college to:
A Provider must require a college to:
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Knowledge and capability | |
7.5 A Provider must have arrangements in place with a Student Accommodation Provider in relation to training and education, and prevention initiatives that: (a) require all Residents and Student Accommodation Staff to complete prevention and responding to Disclosures education and training, which is delivered or approved by the Provider, meets the requirements in Standard 3 and is tailored to the Student Accommodation environment; (b) require Student Accommodation Providers to promote and widely disseminate evidence-informed prevention communication and key messaging tailored to a Student Accommodation environment; and (c) require any prevention initiatives, including programs and campaigns, delivered by the Student Accommodation Provider to be evidence-based and evaluated, and evaluation findings must inform future prevention initiatives. | A Provider must require a student accommodation provider to:
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7.6 A Provider must have arrangements in place with a Student Accommodation Provider to ensure that risk assessments are only undertaken by persons who have the expertise and experience in paragraph 3.14 of Standard 3. Where a Student Accommodation Provider does not have Staff with the necessary expertise and experience to conduct a risk assessment, the Student Accommodation Provider must engage a who has the necessary expertise and experience. | A Provider must require a student accommodation provider to ensure risk assessments are only undertaken by people with expertise prescribed in Standard 3, and when internal capability is not sufficient, engage a person with the requisite expertise. |
Safety and support | |
7.7 A Provider must have arrangements in place with a Student Accommodation Provider that, in relation to Disclosures require the Student Accommodation Provider to: (a) ensure that its responses, practices and support services are safe, Person centred and consistent with a Trauma informed approach; (b) provide or facilitate access to support services to persons making Disclosures and/or Formal Reports and to Respondents, including explaining the available support services available, including supports relevant to educational outcomes; (c) actively promote and make widely available information about how Residents and Student Accommodation Staff can access policies and procedures and internal and/or external support services. This information must be accessible and publicly available, drafted in plain English and able to be translated into different languages; (d) undertake a risk assessment in response to all Disclosures and Formal Reports of Gender-based Violence and manage and monitor any identified risks on an ongoing basis; (e) in circumstances where a Disclosure relates to conduct that occurred in Student Accommodation or at an event organised by a Student Accommodation Provider: (i) take all necessary immediate action proportionate to the risk arising from the Disclosure to ensure the safety of the Discloser or other Residents or Student Accommodation Staff. This may include relocation of the Respondent to alternative accommodation and/or arranging available urgent support services for the Discloser and Respondent; (ii) enable a Discloser to elect that the Provider leads the response to the Disclosure, including supports, and any investigation and/or disciplinary process, and if the Discloser so elects, require the Student Accommodation Provider to: A. co-operate fully with the Provider in leading the response to the Disclosure, including information sharing; and B. implement any outcomes decided by the Provider; and (iii) in circumstances where a Discloser elects the Student Accommodation Provider to lead the response to the Disclosure: A. undertake a risk assessment within 48 hours of receiving the Disclosure or Formal Report or immediately when required: I. which must take into account and seriously consider the views of the Discloser; and II. to determine safety measures to be implemented to protect the safety of the Discloser and other Residents, including relocation of the Respondent to alternative accommodation; B. immediately implement any safety measures identified by the risk assessment; C. manage and monitor any identified risks; and D. provide information to the Provider about a Disclosure, including informing the Provider of the outcome of the risk assessment and for assistance with managing and monitoring any identified risks: I. with the consent of the Discloser; or II. where as a result of the risk assessment in paragraph 7.7(e)(iii)(A), it is reasonably necessary to provide that information to the Provider to protect the wellbeing and safety of Students and/or Student Accommodation Staff; or III. where such information is confined to the fact that a Disclosure has occurred and how that Disclosure is being managed by the Student Accommodation Provider consistently with the Code and the affiliation agreement, and is provided in a manner which does not and would not identify the Discloser. E. within 48 hours of a Disclosure or Formal Report develop and implement a support plan collaboratively with and as desired by the Discloser in accordance with the relevant requirements in Standard 4; and F. within 48 hours of a Disclosure or Formal Report, develop and implement a support plan collaboratively with and as desired by the Respondent in accordance with the relevant requirements in Standard 4. | A provider must require a student accommodation provider to:
A provider must require a student accommodation provider to undertake a risk assessment following every disclosure and formal report. Where a disclosure relates to behaviour occurring in residence or at an event organised by the residence, a provider must require a student accommodation provider to take all necessary action to manage risk, including relocation of the respondent where required and facilitating urgent access to support services. There must be arrangements in place where a discloser can choose the provider to lead the response to a disclosure, and the student accommodation provider must cooperate fully and implement any outcomes decided by the provider. There must be arrangements in place where a discloser can choose the student accommodation provider to lead the response to the disclosure, and the student accommodation provider must:
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Data, evidence and impact | |
7.8 A Provider must have arrangements in place with a Student Accommodation Provider that requires data collection and reporting to the Provider consistent with Standard 6 of this Code, as applicable. | A provider must have arrangements in place that require a student accommodation provider to collect and report data under prescribed by Standard 6, where applicable. |