Booking a room involves a few steps. Here's what to expect.

The guarantor (aval) Most contracts require a guarantor — someone who agrees to cover the rent if your child is unable to. This is usually a parent or close relative. Depending on the residence, we can accept:

Deposits, explained There are two separate payments, and the distinction trips people up, so we spell it out clearly:

• Reservation deposit — paid to secure the room while the contract is finalised. This is refundable up to the date set out in your booking confirmation.
• Security deposit (fianza) — protects against damage beyond normal wear and tear, and is returned in full after check-out if the room is left in good condition.

Documents you'll need

• Valid ID (DNI or NIE) for the student, and for the guarantor
• Proof of income or guarantee documentation, if applicable
• Signed contract

We know that peace of mind matters as much as the room itself. Every Yugo residence in Spain has:

• Secure, monitored access — only residents and authorised visitors can enter
• An on-site team during staffed hours, with 24/7 support available where offered at that residence
• Maintenance issues resolved within 24 hours of being reported, unless a part or specialist is needed
• A named residence manager you and your child can contact directly

If you ever need to reach the team while your child is settling in,  our residence contact details will get you straight through to the people who know the building.

Before move-in day:

• We provide all bed linen and towels — no need to bring your own. Your child will need to bring their own crockery, cutlery, and glassware.
• Bring a printed copy of the tenancy agreement and ID for check-in.
• Some residences allow early move-in at a daily rate — check with the residence team if this applies.

The first few weeks:

• We run welcome activities at the start of the course to help students meet each other, and our teams keep an eye out for anyone who needs a little extra support settling into a group.
• If your child would like to live with friends, this can be arranged by selecting the same flat or a double room when booking, subject to availability — worth booking early.
• Single-gender flats or rooms can be requested at the time of booking, subject to demand.

Once your child has moved in, day-to-day contact naturally shifts to them — but we're always here if you need us. The residence team can help with:

• General queries about the building, contract, or billing
• Maintenance requests
• Any concerns about your child's wellbeing or settling-in experience