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Frequently Asked Questions

Not found the information you were looking for about Greenville Uptown or our student housing in Greenville? You might find the answer in our frequently asked questions.

What are your office hours? 

Yugo Greenville Uptown is open Monday-Sunday, 7 days a week. We are open M-F 10 AM – 7 PM; Sat 10 AM – 5 PM; Sun 12 PM – 5 PM. All times are Eastern Standard Time.

What is the best way to contact the office? 

During our office hours, you may call us at 252-214-6463. You may also email us at [email protected] or stop by and see us during the day!

What if I need to contact you after hours? 

Though our community is open 7 days a week, there are times that after-hours assistance is needed. You may call the main office number at 252-214-6463 and follow the prompts through the answering service to handle your request.

How does parking work for residents? 

On-site parking is available in our parking garage for a yearly fee. Spaces are limited. Residents receive a parking decal and a key fob to access into the garage.

How does maintenance work at Yugo Greenville Uptown? 

Our community has a dedicated team of Maintenance professionals on-site. Our staff is available Monday thru Friday, 8 AM – 5 PM and can be available after-hours for emergencies.

What kind of security measures are in place? 

Each front door and bedroom door has an electronic key fob instead of a manual key. These electronic key fobs ensure that no one can make copies of regular keys. Fur

ther, the software system for the key fobs logs each and every usage of the key to show which resident entered/exited with a date/time stamp. Fobs are deactivated at move-out through the system even if they are not returned to the office. The resident’s individual bedroom doors also have these electronic locks to provide even further peace of mind within the apartment.

The parking garage is gated to provide private access for residents. Each car is required to have a parking decal in order to park in the garage. Any vehicle without the resident decal will be towed.

Is bike storage available? 

Bikes can be stored in our climate-controlled bike storage room accessible only with residents’ key fob.

How do residents receive mail and packages?

Each apartment is provided with its own locked mailbox for delivery of letter-sized mail. Packages are delivered directly to the front office where they are held securely. Residents will be notified via email and/or text message when they receive a package. A photo ID is required to pick up package.

What is individual leasing?

Individual leasing means that you will sign a lease for an individual bedroom within an apartment home. You will only be responsible for your portion of the rent and are not responsible if any roommates default on their payment.

What is included in my rent?

Rent includes your apartment, furniture, major appliances, cable, internet, water and electricity bills. You also have access to our state-of-the-art amenities, available 24/7 to all residents via secured key fob access.

What is included in the furnishings? 

All of our apartment homes are fully furnished. You will have a double-sized bed frame and mattress, a side table, a desk, a desk chair, and a dresser in each bedroom. The living room contains a sofa, chair, coffee table, side table, TV stand, and bar stools.

Are there any social events residents can enjoy at the community?

Yes! Our community offers a monthly Resident Life program in which residents can participate in social gatherings, contests, crafts, and more. Residents are encouraged to follow us on social media to stay updated on events and news around the community! They will also receive a monthly newsletter that contains this information as well