Leasing Office Procedures

Starting June 6, 2025, the team will create a Yugo International Applicant Notice in Entrata for all new applications without an SSN.

Lease Termination Process: The manager will review the lease termination request and check for required documents:

• Visa denial letter from a U.S. Embassy or consulate.
• Form I-20 denial letter from the university or college.
• Removal document from Homeland Security.
• Proof of travel or study restrictions from the government.

Once approved, the manager will upload the documents in Entrata and generate the Provisional Lease Termination Agreement for signing.

Final Steps: After everyone signs the agreement, the manager will:

• Cancel the lease in Entrata.
• Close the Future Resident account.
• Refund Administrative Fees, Deposits and Prepaid Rent (but Application Fees are non-refundable).

Tracking Canceled Leases: To keep track, the manager will generate the Entrata Household Documents report using these filters:

• Document Type: Other eSigned Lease
• Document Title: Provisional Lease Termination Agreement
• Date Signed: M/D/YYYY (not blank)
• Date Countersigned: M/D/YYYY (not blank)

Leases that haven’t been canceled yet (possible no-shows) can be monitored in the No SSN report.