Frequently Asked Questions

Not found the information you were looking for about our residences or student accommodation in Austria? You might find the answer in our frequently asked questions.

Booking Your Apartment 

How long does a viewing take?  

Viewing our space in person usually takes about 15 to 30 minutes. We also offer virtual tours if you can't visit us! However, in both cases, we would like to ask you to make an appointment in advance. 

What is rental deposit insurance? 

This is an alternative to a classic deposit payment by bank transfer. A rental deposit insurance is the promise of a bank or insurance company to cover the arising obligations. For this, instead of paying the entire deposit amount, you must pay a certain fee (usually an annual contribution) to your bank or insurance company to obtain the rental deposit certificate, which you must submit to your landlord.  

In the event of a payment claim, this amount must then be paid to the beneficiary.  

For more information, please contact the team at your Yugo Space. 

Is there an age limit for booking? 

To live with us during your studies, you must be 18 or older. With the written consent of your parents/legal guardian, you can also rent a room under the age of 18.  

If you are under the age of majority, please contact the team of your Yugo Space directly for more information. 

Living 

Can I personalize my room? 

Yes, as long as you restore your apartment to its original condition by the time you check out. Otherwise, you will have to pay for the material damage or restoration to the original condition. 

Where can I smoke? 

Smoking is only possible in marked areas on the communal terraces and the rooftop.

Can I put my own fridge in my room?  

Our apartments are all equipped with fridges. Additional fridges are only allowed in exceptional cases and after consultation with our team - for example, if they are used to store prescription medication. 

Can I bring a pet? 

We love animals, but for the welfare of the animals and to be considerate of other residents with, for example, allergies, we do not allow animals in our buildings. 

Can I have friends and family to stay? 

You are welcome to have visitors in your apartment or use our common rooms together with them.  

Since our apartments are usually designed for single use, friends and family should stay for a maximum of 2 or 3 nights.  

Are there any social events for residents? 

We host social and cultural events all around the year; from spiritual and cultural get-togethers to fitness events, trips, and much more. Our events are usually free of charge for you.  

Are the common rooms always open? 

Some of our Spaces allow you to pre-book the common rooms they offer, but most are accessible 24 hours a day unless alternative opening hours are announced in advance. 

What happens if something in my apartment breaks or doesn’t work? 

Our friendly maintenance team is always on hand if something breaks or isn't working in your apartment. Just inform our team on-site and we will take care of it. 

Accommodation Amenities 

Is the internet included? 

Yes, we offer high-speed broadband and Wi-Fi as standard in all apartments, and it’s also available in our common rooms. 

What appliances are included in my flat when I arrive? 

The equipment included in your apartment varies, depending on the type of apartment  you live in. Check out our Spaces pages for more information or contact our local teams. 

Where do I do my laundry? 

We have laundry facilities in our spaces that are always accessible to you while you are staying with us. Please note that there may be additional charges for laundry, which vary depending on the wash cycle and Space. 

Can I have parcels delivered to my space? 

We do not accept parcels at the reception, but the suppliers can leave the parcels next to the reception.

Do we get a cleaner? 

No, you are responsible for cleaning your apartment.  

The common rooms are being cleaned regularly, but we would like to ask you to leave the rooms clean and tidy, nevertheless. 

How secure is the bike storage? 

Most of our bike storage is located inside our secure buildings, so only tenants have access. However, in some Spaces, the bike storage is outside on the premises. In all cases, we recommend a strong bike lock for extra security. 

Are there parking spaces for tenants? 

Unfortunately, our residence does not offer on-site parking. Please check local parking options or contact us for more information.

Moving Day 

At what time can I check in on the move-in day? 

Moving in is only possible on weekdays. If the 1st or 15th falls on a holiday or weekend, the handover will take place on the following working day. Please make an appointment in advance with our Technical Administrator.

Is it okay to arrive out of hours on the day I move in? 

If you would like to move in outside of our opening hours on the move-in day, please contact the team to check if and how we can offer you a check-in in your individual case. 

What documents do I need to check in? 

Before you move in, make sure that you uploaded all the required documents to the Student Portal and that you have paid your deposit or submitted your rental deposit insurance certificate. Once all this is done, you are ready to move in. 

To make sure that everything goes smoothly on the move-in day, please bring your passport/ID Card and a bank statement as proof of the deposit payment (a screenshot from your banking app is fine too) or the original of your rental deposit insurance certificate with you to your move-in appointment. 

Where can I park when I’m unpacking? 

As your move-in date approaches, we'll reach out to you to let you know where you can park nearby the Space to unload your belongings. 

Rent & Tenancy Agreement 

How do I pay rent? 

Rent is paid monthly and in advance, as stated in the rental agreement that you signed when you made your booking. To keep things simple, the full rent must be paid monthly in advance in 12 equal installments. The exact monthly rental price can also be found in your contract and the Student Portal.   

If preferred, you can also pay the full rent for your entire rental period in one payment at the beginning of your rental period.  

You can easily pay your rent directly through our student portal - either by credit card or by setting up a SEPA (direct debit).  

Please note that the deposit must be transferred to a separate account. You will receive our bank details for the deposit payment as soon as your booking has been confirmed. 

Can I pay rent via bank transfer too? 

Paying the rent by bank transfer is possible in exceptional cases. If you need to pay via bank transfer, please contact the team at your Yugo Space for more information. 

Are there any additional costs I have to pay? 

There are no additional fees with us.

Do I need a guarantor?

Yes, if you are making payments towards your accommodation in instalments, you will need a guarantor to ensure you are able to complete your payments on time.

A guarantor will take on the liability of making payments on your behalf if you are unable to, for any reason. If you are experiencing difficulties making an instalment payment, please speak to our support team first - your guarantor will only be used as a last resort.

Can I sublet my apartment? 

According to your contract, subleases aren't allowed. Exceptions can be discussed with the team of your Yugo Space on-site. 

Can I move out earlier? 

Of course, you are welcome to move out earlier, but you are bound to all obligations of your contract until your official contract end date. This also includes the rent payments.  

Safety & Security 

Is there always a staff member available on-site? 

During our office hours, which can vary from Space to Space, there is always at least one employee on-site. If the opening hours change, we will always inform you in time.  

In case of an emergency, you can also reach us by phone outside our opening hours. You will receive all information on how to deal with emergencies and emergency numbers from us when you move in. 

How safe is the accommodation? 

Most entrances to our buildings are access-restricted and video-monitored 24 hours a day. All apartment doors are lockable. 

Is contents insurance included?  

No, your lease does not include contents insurance. According to your lease agreement, you are required to procure your own homeowner's insurance to protect your belongings during your time with us. 

Is the building regularly inspected for fire safety? 

The safety of our students is very important to us. We regularly conduct smoke detector tests and inspections of our fire safety measures in all our Spaces. 

International Students 

Can I stay over the summer holidays? 

You can live in your apartment for the entire period of your lease, furthermore, you can extend your contract early for the next academic year - you will get all information from our team on-site.  

What do I do if I’ve booked an apartment, but can’t get a visa? 

Please contact our team. Our staff will then check whether your contract with us can be cancelled, or the rental period can be postponed in your case. 

Do need to bring my own bedding and towels? 

Yes. We don't provide bedding or towels as standard. However, in some of our Spaces, you can book different additional packages (Bedding Pack, Towel Pack, Kitchen Pack). 

Can I be picked up from the airport/train station? 

Unfortunately, we don't offer transfers for residents. You have to organize your arrival/departure to and from the Yugo Space. However, all our spaces are well connected to public transportation. If you need help choosing the best route, our on-site teams will be happy to help you plan it.