Frequently Asked Questions in Italy

Not found the information you were looking for about our residences or student accommodation in Italy? You might find the answer in our frequently asked questions.

Booking Your Room

How long does a viewing take?

It can take anywhere between 10 and 60 minutes to tour our student accommodation in person, it’s completely up to you. And if you are not able to walk in, don't worry, we can offer you a virtual tour.

Can I choose who my flatmates are?

In case of Twodio or double room, when you book with us, just send an email to the building's mail address indicating your need and we will make it happen; obviously this is subject to availability, so it’s best to book early to avoid disappointment!

Do I need to pay a deposit?

Yes, when you book with us you pay a reservation deposit which becomes the Damage Deposit when your booking is confirmed. This reservation deposit is refundable up until a date set out in the contract sent to you.

The Damage Deposit will be given you back within the month following the check out after checking that everything is ok in your room.

Do you provide female only accommodation?

Yes, if you prefer to have a single gender Twodio or double room, just speak to our residence support team when you book with us. This is subject to demand and flat availability so we’d recommend getting in touch as early as you can.

What is a guarantor and why do I need one?

A guarantor is someone who agrees to pay your rent if you’re unable to, for example one of your parents or a close relative. If you’re unable to meet monthly rent payments please speak to your support team, we’ll only contact your guarantor to pay rent as a last resort if you cannot meet the agreement of your tenancy. If you decide to pay all your rent in one single solution before your check in, you will not have any need for a guarantor.

Do I need to be a full-time student to book a room?

No, the only condition is that you are a student or a shareholder in the university industries (researcher, visiting professors, etc.). Get in touch with the student residence you’re interested in to discuss your options further.

Is there an age limit for booking with Yugo?

To live with us whilst studying at University, you will need to be 18 or older. In some cases, if you are going to be 18 within some weeks after the check in and with the approval of parents or close relative, you are allowed to stay with us. Get in touch with the student residence you’re interested in to discuss your options further.

Student Living

Can I personalise my room?

Yes, as long as you are able to return it to its original state on check-out or you will be recharged for any damages.

Check out our blog for ideas of how you can personalise your room without nails, glue or leaving marks on the wall.

Where can I smoke?

We don’t allow smoking inside your residence, but you’re free to smoke outside. Some of our buildings are LEED certificate so you will be required to smoke only few meters away for the building and not nearer.

Can I bring a pet?

We love fluffy animals, but we do not allow tenants to bring pets into the building. If you need it under any medical circumstances, please check with the residence you’re interested in.

Are there any social events for residents?

We host socials all year round for you and your roommates to enjoy; from spiritual and cultural get-togethers, to fitness events and much more.

If I don’t get on with my new flatmates can I change rooms?

Our mission is to make your experience as pleasant as possible, so if you find you’re not getting on with your new flatmates/roommate we will do all our best to make possible to change rooms subject to availability. Get in touch with your resident team for more information.

What happens if something in my flat breaks or doesn’t work?

Our friendly maintenance team is always on hand if something in your flat breaks or doesn’t work. Just fill in a maintenance request form and hand it into reception.

Can I have friends or family to stay?

Visits are allowed until 11pm. Guests cannot sleep at the residence.

Are the social spaces always open?

Some of the social spaces on offer in our accommodation must be booked in advance to be used, but most of our common areas are open 24 hours a day unless alternative opening hours are advertised.

Accommodation Amenities

Is Wi-Fi included?

Yes, we offer high-speed broadband and Wi-Fi as standard in all rooms, and it’s also available in our social spaces and communal areas. You can connect up to 24 different devices to your Wi-Fi.

Where do I do my washing?

We have on-site laundry facility for you to use whenever you need during your stay. Laundry facility is equipped with washer and dryer and you can easily use them through an app so to avoid any queue.

What equipment is in the gym?

The residences that include a gym on site have free weights and/or weight training equipment, cardiovascular equipment and yoga mats. Some of our properties also have fitness suites with more specialised equipment or dance/yoga studios!

Can I have parcels delivered to my building?

Our reception team is always on hand to accept your parcels and signed-for items, so you never miss a delivery. We’ll also send you an email reminder when your package is ready for collection. Anyway please consider that we will not manage any food delivery, for that you need to be present by yourself.

How secure is the bike storage?

Most of our bike storage is inside our secure properties, so only residents can gain access. However, in some residences our bike storage is outside on campus and where possible away from the main streets. In all cases, we recommend using a secure bike lock for extra security.

Is there parking for students on site?

Some of our residences have parking on site for you to use during your stay with us. Check our residence pages or get in touch for more information.

Moving Day

Can I move in before my contract starts?

Subject to availaibility, we can allow people to move in early at a daily rate, but you will need to contact the residence team to check.

What documents do I need to check in?

When you check in we’ll need to see a copy of your ID, and also recommend bringing a printed copy of your tenancy agreement.

What time can I arrive the day I move in?

If you will arrive during the standard working hours, you will be welcomed by our accommodation team but you can arrive when you prefer because during the day we are present and during the night our security service is present too.

Where can I park when I’m unpacking?

When your move-in date approaches, send us an email with all the information you will need and we will answer you promptly.

Is it okay to arrive out of hours on the day I move in?

Yes sure, if you come during office hours, you will do all the check in procedure with our accommodation team, if you come outside these hours our security service will check your identity and you will receive the key of your room and the day after you will do your check in procedure.

Rent & Tenancy Agreements

How do I pay rent?

Payments are normally taken via credit card (online through student portal) or bank transfer between 20th of the previous month. In some buildings, we also allow the payment at the reception desk. Check with your accommodation team if this is possible in your building.

Can I pay rent by bank transfer?

We ask students to pay their rent through our booking portal as it is safer and more efficient, but in some instances, you may be able to pay by bank transfer provided you have spoken to your residence support team first.

Are there any extra bills I have to pay?

Water and electricity are all included in your rent, so there’s no need to worry about paying utility bills on time.

Can I sublet my room for the summer?

No - unfortunately, we do not allow students to sublet their rooms throughout their contract with us. If you need to leave the room before the end of the contract, you can find a person for the remaining time of the contract. You only need to come and speak with us so we find the best solution for you.

Safety & Security

Is there always a member of staff available on site?

Yes, you will always find someone available to help you; during the opening hours you will find our accommodation team, while outside these hours, you will find the security team.

How safe is the accommodation?

Most of the entrances to our accommodation buildings are access controlled as well as monitored by CCTV 24 hours a day, and all flat doors are all key controlled. We also aim to always have resident teams on site should you ever need extra support.

Is the building regularly inspected for fire safety?

The safety of our students is very important to us. We have fire alarm tests and inspections on fire safety practices regularly across all of our residences.