Flexible Cancellation Policy ✨

What if I don't get into university?🎓

Don't worry—we know that plans can change.

If you're a prospective first-year undergraduate student and your university plans change, you may be able to cancel your booking up to 15 days before your contract start date, even if the cooling-off period has ended.

What you'll need

To request a cancellation, you'll need to provide the relevant supporting documents:

• A written rejection letter from your chosen university or higher education institution within 72 hours of your exam results being published; or
• A copy of your acceptance letter from your new university if you've decided to study in a different city.

Once we've received and verified your documents, and they meet our cancellation criteria, we'll release you from your Service Agreement/Rental Agreement from the date your cancellation is confirmed. You won't be responsible for any future contractual obligations under your agreement.

Good news: if your cancellation is approved under these terms, your security deposit will be refunded in full.

What if I'm already living at Yugo?

If you've already moved in and are living with us when you receive confirmation that your university application has been unsuccessful, you can still cancel your booking.

In this case, you'll be responsible for paying the full rent for each month from the start of your booking until the month in which you notify us of your cancellation, with any started month charged in full, and your security deposit will be retained, as cancellation fee. No further rent will be due once your cancellation has been processed.

What if my visa for Italy is refused? 🌍✈️

We know that visa applications can be unpredictable. If your Italian visa application is refused before your contract start date, you can cancel your booking without any worries.

What you'll need

To request your cancellation, simply send us the following within 72 hours of receiving your official visa decision:

• Official confirmation that your Italian visa application has been refused.
• Written confirmation that you'd like to cancel your booking.

Once we've received and verified your documents, we'll cancel your Service Agreement/Rental Agreement and refund your security deposit in full.

What if I'm already living at Yugo?

If you've already moved in and are living with us when you receive confirmation that your Italian visa application has been refused, you can still cancel your booking.

In this case, you'll be responsible for paying the full rent for each month from the start of your booking until the month in which you notify us of your cancellation, with any started month charged in full, and your security deposit will be retained, as cancellation fee. No further rent will be due once your cancellation has been processed.