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Frequently Asked Questions in the USA

Not found the information you were looking for about our student housing in the United States of America? You might find the answer in our frequently asked questions.

Q: ​​Does your property have on-site maintenance?

Yes our properties do have on-site maintenance? 

Q: An item in a resident's unit needs repair. How do they get help?

Residents can go to the resident online portal and fill out a service request. In the case of an emergency, residents can call the leasing office during business hours or maintenance on-call line after hours.

Q: What happens if a resident is locked out of their apartment?

Residents can call maintenance on-call line for lockout.

Q: What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)

Assessing and repair of all maintenance issues, resident service requests, trash take-out, on-site cleaning etc. and contacting vendors when necessary for repair. 

Q: How long does it take for maintenance to respond?

Maintenance always responds within 24 hours of the request.

Q: Do your properties offer on-site parking?


Q: Is your property pet-friendly?

Some of our properties are pet-friendly. 

Q: Do you offer furnished units?

Yes! Furniture is included in the base rent. Common areas are also furnished. 

Furniture included in the bedrooms are: mattress frame, mattress (full XL), night stand, desk and chair 

Furniture included in living room: wall mounted smart TV, couch, chair, coffee table and entertainment stand 

Q: Is your property parking free or paid?

Paid. Standard parking is $200, and tandem is $150. 

Q: What are my options for paying my rent?

Check, cashiers check, money order, or online through the resident portal.

Q: Which utilities are included in my rent?

Internet/cable, water, sewage & garbage. Access to amenities is provided free of charge, as long as the amenity is available/open during hours of amenity operation!

Q: What are the additional fees?

There is a one time $100 application fee, a $200 security deposit, a $72 utility admin fee, $25 green fee. 

Q: Am I required to purchase renter's insurance?

Yes, you are required to purchase renter's insurance. 

Q: How long does it take for an application to be approved?

Applications are approved within 48 hours. 

Q: Are your properties smoke-friendly?

No, our properties are not smoke friendly. 

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