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Frequently Asked Questions in the USA

​​Does your property have on-site maintenance?


An item in a resident's unit needs repair. How do they get help?

Go to the resident online portal and fill out a service request. In case of emergency call the leasing office during business hours or maintenance on-call line after hours.

What happens if a resident is locked out of their apartment?

Call maintenance on-call line for lockout.

What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)

Assessing and repair of all maintenance issues, resident service requests, trash take out, on-site cleaning etc contacting vendors when necessary for repair

How long does it take for maintenance to respond?

Maintenance always responds within 24 hours of the request.

Does your property offer on-site parking?


Is your property pet-friendly?


Do you offer furnished units?

Yes, furniture is included in the base rent! ​Common area furnished. 

Furniture included in bedroom: mattress frame, mattress (full XL), night stand, desk, and chair. 

Furniture included in living room: Wall mounted smart TV, couch, chair, coffee table, entertainment stand.

Is your property parking free or paid?

Paid. Standard parking is $200, and tandem is $150. 

What are my options for paying my rent?

Check, cashiers check, money order, or online through the resident portal.

Which utilities are included in my rent?

Internet/cable, water, sewage & garbage. Access to amenities is provided free of charge, as long as the amenity is available/open during hours of amenity operation!

What are the additional fees?

There is a one time $100 application fee, a $200 security deposit, a $72 utility admin fee, $25 green fee. 

Am I required to purchase renter's insurance?


How long does it take for an application to be approved?

Within 48 hours.

Is your property smoke-friendly?

No, our property is not smoke friendly. 

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