Frequently Asked Questions

Not found the information you were looking for about our residences or student accommodation in France? You might find the answer in our frequently asked questions.

Booking Your Room

How can I book an apartment for students and young professionals?

Booking an apartment on our website is simple and fast. Choose your preferred apartment, provide your details and submit your application. It’s that easy!

Do I need to be a full-time student to book a room?

Our accommodation is primarily for full-time students, but we also welcome young professionals, trainees and doctoral researchers.

Is there an age limit for booking with us?

You must be at least 18 years old to book a room. If you are under 18, a legal representative will need to sign the lease on your behalf.

Can I rent a room for student and young professionals on a short-term lease?

For legal reasons, our leases are for terms ranging from 9 to 12 months. You can leave your accommodation at any time, but a one-month notice period is required.

Can I visit the residence before booking?

Yes, you are welcome to arrange a visit to see the facilities before completing your application.

What do I need to pay when I book?

Once your booking is approved, you’ll receive a draft lease agreement to sign. After that, you can pay your start-up costs, which include the fees and security deposit. Your first rental payment must be made before you arrive at the residence.

Do I need to pay a deposit?

Yes, a deposit is required to secure your booking. This deposit is detailed in your tenancy agreement as part of the Damage Deposit. It is refundable if you cancel before the date specified in your contract.

What is a guarantor and why do I need one?

A guarantor is someone, such as a parent or close relative, who agrees to cover your rent if you're unable to make payments. If you don’t have a French-based guarantor, you can use services like GarantMe or apply for the Visale guarantee.

Can I combine two guarantors?

Yes, you can combine two guarantors if necessary. Each guarantor must have an income equal to at least 2.5 times the monthly rent, including taxes and expenses.

What do I do if I don’t have a guarantor?

If you don’t have a French guarantor, you can still book accommodation using services like GarantMe or by applying for the Visale guarantee. These options act as your guarantor, simplifying the process.

Do you have student residences that are accessible to persons with reduced mobility?

Yes, all of our student residences include rooms that are accessible to persons with reduced mobility.

Do you provide female-only accommodation?

Yes, female-only flats or rooms are available upon request, subject to availability. Please specify your preference during the booking process and we’ll be happy to assist you.

Can I choose who my flatmates are?

Yes, you can choose to live with friends by selecting the same flat or shared room during the booking process. Availability may be limited, so we recommend booking early to secure your preferred option.

Rent & Tenancy Agreements

What does my monthly rent include?

Your monthly rent covers both the rent and a flat rate for utilities. This includes your share of the building’s general expenses (such as maintenance of common areas) and apartment-specific costs (such as water or communal heating).

Heating is included, except at the following residences: Bordeaux Pellegrin, Lille Euralille, Paris Bagnolet, Pessac Université, Talence Centre, and Talence Université.

Electricity is included for shared apartments, but for other types, it may not be included, except at Paris La Défense, Paris Grande Arche, and Marseille La Major.
After signing your lease, you’ll need to register with an electricity supplier. Our on-site manager will assist you with the details.

Are there any extra bills I have to pay?

Your rent typically covers water, heating and communal maintenance. Electricity may or may not be included depending on your residence, so please check your agreement for details.

How do I pay rent?

Rent payments are made via our secure online portat and payments are due by the 5th of each month. Setting up a direct debit is a convenient option.
For legal reasons, rent must be paid monthly; we cannot accept advance payments.

Can I pay rent by bank transfer?

We recommend using the online portal for convenience and security, but if necessary, bank transfers can be arranged by contacting the residence team.

Can I sublet my room for the summer?

Subletting is not allowed. Your lease is strictly for your personal use.

Check-in Inventory

Is home insurance mandatory to move into a student residence?

Yes, providing proof of home insurance is mandatory before you can move in. Please ensure you submit your certificate no later than the date of your inventory visit.

What happens at the check-in inventory visit?

The check-in inventory visit documents the condition of the accommodation, including rooms, fixtures and fittings. It will take place with our on-site manager before you move in and when you move out.

We recommend scheduling your appointment in advance during your residence’s reception hours. The inventory visit typically lasts between 30 and 45 minutes. After the visit, you’ll receive a copy of the inventory report by email. Keep it safe as it has contractual value.

Please also provide your mandatory home insurance certificate by the date of your inventory visit, as we cannot give you your keys without it.

Can somebody other than the student attend the inventory visit?

Yes, if you're unable to attend, you can send a friend or relative with a proxy letter authorising them to carry out the inventory visit on your behalf, along with a copy of your ID.

Moving Day

What documents do I need to check in?

To check in, you’ll need proof of ID, a signed tenancy agreement, and a home insurance certificate.

Can I move in before my contract starts?

Early check-ins are sometimes possible for an additional daily fee. Please contact the residence team for availability.

Can I arrive out of hours on the day I move in?

Residence arrivals may only take place during the opening hours of the reception offices at our student residences, from Monday to Friday.

Can I be picked up from the airport? 

Unfortunately, we do not offer airport pick-up services. You will need to arrange your own transportation.

Accommodation Amenities

Is WiFi included?

Yes, high-speed WiFi and broadband are provided in all rooms and common areas.

How do I receive my post?

Each apartment has its own post box. You can also have parcels and signed-for items delivered to reception. You will be notified when your package is ready for collection.

Where do I do my washing?

Our residences have on-site laundry facilities that you can use during your stay.

What equipment is in the gym?

The gym facilities vary by residence but typically include free weights, cardio machines, yoga mats, and other fitness essentials. For specific details, please contact your residence.

How secure is the bike storage?

Bike storage is secure and usually located indoors or in safe outdoor areas. For extra peace of mind, we recommend using a strong bike lock.

Is there parking for students on-site?

Some residences offer parking for cars, motorbikes, and bicycles. Please contact your residence for availability and more details.

Student Living

Which different student apartments are available?

We offer studios, one-bedroom apartments, two-bedroom flats, and large shared apartments.

Can I personalise my room?

Yes, you’re welcome to personalize your room! You can decorate, but please return it to its original condition when you leave to avoid any charges.

Check out our blog for ideas on personalizing your room without leaving marks or using nails.

Can I bring my own household appliances?

Each apartment is equipped with a fridge, microwave, and cooking plates. You can borrow additional appliances, such as irons or vacuum cleaners, from the residence manager.

What happens if something in my flat breaks or doesn’t work?

If something breaks or doesn’t work in your flat, submit a maintenance request, and our team will address it promptly.

Can I have friends or family to stay?

Guests are welcome during the day, but overnight stays are not permitted.

Can I bring a pet?

Unfortunately, pets are not allowed in the building.

Where can I smoke?

Smoking is permitted in your private apartment. If you share common areas, you’ll need your flatmate's consent. Smoking is not allowed in communal indoor spaces, but designated outdoor smoking areas are available.

If I don’t get along with my new flatmates, can I change rooms?

If you experience any issues with your flatmates, please let us know. Room changes may be possible, depending on availability. We aim to make your living experience as enjoyable as possible.

Are there any social events for residents?

Yes, we host a variety of social events throughout the year, including cultural celebrations, fitness activities and opportunities to connect with other residents.

Are the social spaces always open?

Most of our common areas are open 24/7 unless otherwise advertised. You’re free to enjoy these spaces whenever you like.

Safety & Security

Is there always a member of staff available on site?

Yes, we aim to have staff available 24/7 to assist you with any requests.

How safe is the accommodation?

Our buildings have access control at entrances and are monitored by CCTV 24/7. Flat doors are key-controlled, and our resident team is always available for support.

Is the building regularly inspected for fire safety?

The safety of our students is very important to us. We have fire alarm tests and inspections on fire safety practices regularly across all of our residences.

Additional Features for France Residents

Can I claim housing support in France?

Yes, both French and international students are eligible for housing support, including those sharing apartments.

Are social housing units available?

Yes, some residences offer social housing for scholarship students, such as YouFirst Campus Paris Lecourbe, which provides units priced under €700 per month.

What types of apartments are available?

We offer studios, one-bedroom apartments, large flats for individuals, and shared spaces, all fully furnished and equipped with essential amenities for a comfortable stay.

Not found the answer to your question? Get in touch.