Frequently Asked Questions in the USA
Skybox Apartments + Courtside
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
Go to the resident online portal and fill out a service request. In case of emergency call the leasing office during business hours or maintenance on-call line after hours.
What happens if a resident is locked out of their apartment?
Call maintenance on-call line for lockout.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Assessing and repair of all maintenance issues, resident service requests, trash take out, on-site cleaning etc contacting vendors when necessary for repair
How long does it take for maintenance to respond?
Maintenance always responds within 24 hours of the request.
Does your property offer on-site parking?
Yes.
Is your property pet-friendly?
Yes.
Do you offer furnished units?
Yes. Common area furnished. Bedroom furniture is available for $30 per month.
Is your property parking free or paid?
Paid. Parking $85 per month single, $50 tandem spots.
What are my options for paying my rent?
Check, cashiers check, money order, or online through the resident portal.
Which utilities are included in my rent?
Internet/cable, water, sewage & garbage.
Am I required to purchase renter's insurance?
Yes.
How long does it take for an application to be approved?
Within 48 hours.
Is your property smoke-friendly?
Yes, but only in designated smoking areas.
Hampton Woods & Forest Pointe
Are we open on Sundays?
Currently no but we will be closer to the summer.
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
They can place a work order in the office, over the phone, or on the resident’s portal app.
What happens if a resident is locked out of their apartment?
They call 24-hour maintenance and we would come let them in.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Anything regarding the actual unit.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Free.
Is your property pet-friendly?
Yes.
Do you offer furnished units?
No.
Which utilities are included in my rent?
No utilities are included with rent.
How long does it take for an application to be approved?
Usually around 30 minutes.
What are my options for paying my rent?
Online with a card, check, or money order.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
Not inside the unit, but on the patio is okay.
Post Oak Living
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
Completing a Maintenance Request on their resident portal.
What happens if a resident is locked out of their apartment?
They can call the office phone number.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Maintenance is responsible for everything except for resident consumables.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Free.
Is your property pet-friendly?
Yes.
Do you offer furnished units?
No.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
No.
How long does it take for an application to be approved?
24 hours.
What are my options for paying my rent?
Online, check, or money order.
Which utilities are included in my rent?
Water, sewage, & garbage.
The Landing SLC
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
Work request online or call our after-hours number.
What happens if a resident is locked out of their apartment?
Call our office after-hours number.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Residents are responsible for keeping their units locked and tidy.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Paid.
Is your property pet-friendly?
No.
Do you offer furnished units?
Common area furnishings in 2 bedroom units.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
No.
How long does it take for an application to be approved?
As quick as the same day!
What are my options for paying my rent?
Online and by check or money order.
Which utilities are included in my rent?
Gas, internet/cable, water, sewage & garbage.
UDistrict Square Apartments
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
Call the office, our maintenance line, or submit a work order.
What happens if a resident is locked out of their apartment?
Call the office and we can assist in allowing access.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Fire alarms, lightbulbs, general apartment preventative maintenance, and repairs.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Paid.
Is your property pet-friendly?
No.
Do you offer furnished units?
No.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
No.
How long does it take for an application to be approved?
2-7 Days is the average time for screening to be completed.
What are my options for paying my rent?
Check, money order, or online ACH payment.
Which utilities are included in my rent?
No utilities are included.
Villas on Apache
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
Maintenance via phone, email, text, or visit the office.
What happens if a resident is locked out of their apartment?
Call the emergency maintenance. 480-303-700 ext.3
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Fire alarms, bulbs, filters.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Paid.
Is your property pet-friendly?
No.
Do you offer furnished units?
Yes.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
No.
How long does it take for an application to be approved?
About 10 minutes.
What are my options for paying my rent?
Check, money order, online credit card or debit card, and Echeck.
Which utilities are included in my rent?
Internet/cable, water, sewage, & garbage.
South 3rd Lofts
Does your property have on-site maintenance?
Yes
An item in a resident's unit needs repair. How do they get help?
Log into their resident portal and submit a work order online.
What happens if a resident is locked out of their apartment?
They can come by the office during office hours or call the on-call emergency maintenance through the office. There is a $75 lockout fee after hours.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Changing fire alarm batteries, light bulbs, fixing appliances, etc.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Paid.
Is your property pet-friendly?
Yes.
Do you offer furnished units?
Yes.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
No.
How long does it take for an application to be approved?
Applications are usually approved on the same day.
What are my options for paying my rent?
You can pay online with a credit/debit card or by e-check online as well as check/money order in the office.
Which utilities are included in my rent?
Internet/cable, water, sewage & garbage.
District Flats Columbia
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
Call the office or submit a work order through their resident portal.
What happens if a resident is locked out of their apartment?
They call the emergency line and we will let them in.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
We take care of all maintenance down to lightbulbs.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Paid.
Is your property pet-friendly?
No.
Do you offer furnished units?
Yes.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
No.
How long does it take for an application to be approved?
Within 24 hours.
What are my options for paying my rent?
Online or with check or money order in the office.
Which utilities are included in my rent?
Gas, internet/cable, water, sewage, & garbage.
The Lux Madison
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
Submit a work order via their online portal.
What happens if a resident is locked out of their apartment?
They call the office phone which then sends them to the emergency maintenance line.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Light bulbs, Fire alarm batteries, batteries in thermostats, garbage disposals, and any other routine maintenance items needed.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Paid.
Is your property pet-friendly?
Yes.
Do you offer furnished units?
Yes.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
Only outside of the building.
How long does it take for an application to be approved?
Within the first 48 hours of being submitted.
What are my options for paying my rent?
Check, money order, or online payments.
Which utilities are included in my rent?
Water, sewage. garbage, while also including wifi for our residents.
East Bank Communities
Does your property have on-site maintenance?
Yes.
What happens if a resident is locked out of their apartment
Call our emergency maintenance line: (952) 373-5911
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Maintenance covers all requests, from appliance repairs to changing a lightbulb.
An Item in a resident's unit needs repair. How do they get help?
Log into their Resident Portal and submit a maintenance request, or stop by the office during office hours to let us know.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Paid.
Is your property pet-friendly?
Yes - "Pets" are limited to cats and caged animals, no dogs.
Do you offer furnished units?
Yes. All our units are furnished.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
No.
How long does it take for an application to be approved?
24 hours or less in most cases.
What are my options for paying my rent?
By Check or Money order in person, or by credit/debit or bank account online.
Which utilities are included in my rent?
Internet/cable, water, sewage & garbage.
What is a faster way for me to pay rent than on my computer?
Download the Resident Portal app from Entrata to pay from your phone and you can pay rent on the go.
River Market
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
Maintenance via phone, email, text, or visit the office.
What happens if a resident is locked out of their apartment?
They can call the office line and will be directed to the on-call maintenance employee to let them in; the fee is $75.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
The maintenance supervisor and technician.
Is your property pet-friendly?
No.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Free.
Do you offer furnished units?
2 bedrooms are partially furnished with living room furniture.
Am I required to purchase renter's insurance?
Yes.
What are my options for paying my rent?
Online with checking account or credit card; in the leasing office/rent dropbox with a check or money order.
Is your property smoke-friendly?
No.
How long does it take for an application to be approved?
24-48 hours depending on each applicant's background/credit (could be longer for those pending criminal checks).
Which utilities are included in my rent?
Internet/cable, water, sewage & garbage.
University Club at College Park
What is individual liability leasing?
Individual liability leasing means that we lease by the bed space, not by the unit. In other words, each resident is on their own individual lease contract.
How close to campus are you?
We are located .06 miles from campus -- just steps from class!
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
Put in a work order through the resident portal.
What happens if a resident is locked out of their apartment?
Dial 301.345.3388 and select the emergency maintenance option.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Changing light bulbs, fixing all appliances, water leaks, heating and cooling issues.
Does your property offer on-site parking?
Yes. We have a limited amount of reserved uncovered parking spaces available for lease on a first come, first serve basis. For the 20-21 lease term, uncovered parking is $100/month. Please contact the office if you are interested in reserving parking.
Is your property parking free or paid?
Paid.
Is your property pet-friendly?
No.
Do you offer furnished units?
Yes.
Can additional furniture be brought into the apartment?
You are welcome to bring additional furniture with you, but don’t forget that we fully furnish all of our apartments. If you wish to replace some of our furniture and use yours instead, you will be responsible for finding storage for our furniture and putting the items back upon your move out.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
Yes.
How long does it take for an application to be approved?
Up to 24 hours.
What are my options for paying my rent?
Through the resident portal or check/money order.
Which utilities are included in my rent?
Water and Sewer, Trash, High Speed Internet, and Cable.
How are roommates matched?
Roommates can be matched in a couple different ways -- either you tell us who you want to live with, or if you don't have roommates in mind, we are happy to do the matching for you! We use the information that you and your potential roommates fill out on your preferences with your application to pair you up. Although we cannot guarantee a perfect match, you can rest assured that we do try to find the best match possible. Roommates are paired on a first come, first serve basis and we cannot guarantee that requests will be accommodated.
The Lofts at USC
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
They can fill out a maintenance request in the resident portal app or call the office.
What happens if a resident is locked out of their apartment?
Call the office.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Anything in their apartments.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Paid.
Is your property pet-friendly?
No.
Do you offer furnished units?
Yes. 1 bedroom units are not furnished, but 2, 3, 4 bedroom units are all furnished.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
No.
How long does it take for an application to be approved?
24 hours or less.
What are my options for paying my rent?
Online using e-check and credit card, or in person using a check and money order.
Which utilities are included in my rent?
Electricity*, gas, internet/cable, water, sewage, and garbage.
*Electricity is not included in One Bedroom Units. There is a $35 allowance per bedspace in 2, 3, 4 bedrooms.
Campus Towers
Can I bring my own furniture?
Yes, you can bring decorative things from home that will make you feel more at home.
Do you offer 3 bedroom apartments?
No, but we allow you all to be neighbors!
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
Call the office, submit the ticket through the resident portal, visit the office, or email us at [email protected]. If it's after-hours call the leasing office (252) 752-2865 and when the voicemail prompts them, press option #2 for after-hours maintenance, and someone will call them back.
What happens if a resident is locked out of their apartment?
If it's during business hours, call and our staff will assist. If it's after-hours call the leasing office (252) 752-2865 and when the voicemail prompts them, press option #2 for after-hours maintenance, and someone will call them back.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Changing fire alarm battery, changing lightbulbs, fixing AC issues, toilet issues/leaks/drain clogs.
What is the maintenance turn-around time?
Our maintenance tickets have a 24-48 hour turn around unless a part needs to be ordered-our staff will stay in contact with you. Emergencies are considered heat, toilet, and entry door issues.
Do you offer furnished units?
Yes.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Paid. Contact our leasing team for more information about our property's parking.
Is your property pet-friendly?
No.
Do we have washer and dryer in the units?
No, we don't. We do have a communal laundry room in the building
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
No.
How long does it take for an application to be approved?
Generally, it takes 12-24 hours to get the decision once it was screened.
What are my options for paying my rent?
You can pay by card through the portal. Please emphasize that it will be a convenient fee. The e-check option is free.
Which utilities are included in my rent?
Electricity, gas, internet/cable, water, sewage, and garbage.
Campus Court at Red Mile
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
They can either call the Leasing Office to submit that request or place one through their resident portal.
What happens if a resident is locked out of their apartment?
They can call the emergency contact on-call at (859)-255-5454 option 3.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Maintenance is responsible for fixing any permanent fixture within the apartment and appliance.
Does your property offer on-site parking?
Yes.
Is your property pet-friendly?
Yes.
Do you offer furnished units?
Yes.
Is your property parking free or paid?
There is a one-time fee of $50 to park here.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
No.
How long does it take for an application to be approved?
It can take anywhere from 20 seconds to 48 hours.
What are my options for paying my rent?
You can with a money order, certified check, or through your resident portal.
Which utilities are included in my rent?
Gas, internet/cable, water, sewage, and garbage. Electricity is not included in the monthly rent.
Stratum on Highland
Does your property have on-site maintenance?
Yes.
What happens if a resident is locked out of their apartment?
During normal business hours, they can come to the office for assistance. During nonbusiness hours they can call the office at 901-324-4088 and follow the prompts to leave an emergency message.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Making repairs to the building, units, and appliances owned by the building.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Paid.
Is your property pet-friendly?
No.
Do you offer furnished units?
Yes.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
No.
How long does it take for an application to be approved?
Typically 48-72 hours depending on background.
What are my options for paying my rent?
Online, in person, or by mail.
Which utilities are included in my rent?
Internet/cable and water. Sewage is covered by the property as well. Electricity is billed back and trash valet is $10 monthly.
Carriage House Philly
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How do they get help?
Log on to Resident Portal to submit a ticket.
What happens if a resident is locked out of their apartment?
There is a $75.00 fee for all lockouts, they will call the office phone after hours and hit option 3 for emergency maintenance
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Fire Alarm Batteries.
Does your property offer on-site parking?
No.
Is your property pet-friendly?
Yes.
Do you offer furnished units?
Yes.
Which utilities are included in my rent?
Electricity, gas, internet/cable, water, sewage, and garbage.
*Our property offers free internet to all residents, not cable.
Am I required to purchase renter's insurance?
Yes.
Is your property smoke-friendly?
Yes.
How long does it take for an application to be approved?
Depends on background and credit check usually within minutes.
What are my options for paying my rent?
Resident Portal, Check, Cashiers Check & money order.
How can I renew?
Log on to your portal under documents, click on "renewal offer", read and sign. If there are any additional questions please come to the leasing office and talk to the leasing manager about your renewal offer.
Logan and Chamberlain
Does your property have on-site maintenance?
Yes.
An item in a Resident’s unit needs repair. How do they get help?
Submit a maintenance request through Resident Portal or call the office to submit a maintenance request.
What happens if a resident is locked out of their apartment?
If it happens during office hours, they can come to the leasing office and we will let them into their unit. If it happens outside of office hours, they can call the maintenance emergency line and they will come let them in.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs etc.)
Changing smoke detector batteries, changing lightbulbs, keeping the grounds & building clean, changing air filters, fixing issues with plumbing/appliances not working correctly.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Paid. Contact our leasing office to learn about our property's parking.
Is your property pet friendly?
No.
Do you offer furnished units?
Yes.
Am I required to purchase renter’s insurance?
Yes.
Is your property smoke-friendly?
No.
How long does it take for an application to be approved?
Usually 1-2 days.
What are my options for paying my rent?
Online with a card or via e-check. In-person with a check, money order, cashier's check, or money gram
Which utilities are included in my rent?
Internet/cable, water, sewage & garbage.
Is electricity covered in rent?
We provide a monthly $25 Electricity allowance per bedroom. Any usage over that allowance is split between the residents and paid as an overage along with rent.
How can I get out of my lease?
Contact the leasing office to start your lease transfer!
21 Apartments
How do our visitors get into the property?
Please inform all visitors that they must use the visitor call box, which will call your personal cell phone to allow them access through the middle, visitor gate.
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How would they get help?
Submit a maintenance request through the Resident Portal. If the portal is not working properly, they can call the office at 662.338.3421.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Replacing light bulbs, changing fire alarm batteries, appliance repairs, leaks in the kitchen and/or bathroom sinks, AC/heat issues, pest control issues. Clogged toilets can be performed by maintenance but there will be a $25 fee charged to the resident account.
Is your property parking free or paid?
Free.
Does your property offer on-site parking?
Yes.
Is your property pet-friendly?
Yes. Learn more about our pet policy on our amenities page.
Do you offer furnished units?
Yes.
What time does the pool area close?
The pool closes daily at 10 PM.
Are there any restrictions when using the dog park?
No dog toys are allowed in the Dog Park for safety purposes.
Are pets allowed on property?
Yes, we are pet friendly and require a $200 refundable pet deposit and $30 monthly pet rent. All pets must be on a leash at times and pet waste must be properly disposed of to help keep our community beautiful.
Where should we dispose of our household trash?
All trash should be taken to the trash compactor, located at the front of the property and placed properly in the trash chute. Please open the door, place your bag in the chute, and close the door to begin the compacting process. Any trash found on the ground or in the breezeways will result in a $25 fine, per bag.
Is your property smoke-friendly?
No smoking is allowed inside the units - must be outside.
Am I required to purchase renter's insurance?
Yes.
What are my options for paying my rent?
- Online through the Resident Portal (e-check and debit/credit cards accepted).
- Check or money order only can be mailed or dropped off in the office.
- The rent drop box for after-hours payments is located directly outside the clubhouse doors.
How long does it take for an application to be approved?
Within 24 hours of submission.
Which utilities are included in my rent?
Electricity, gas, internet/cable, water, sewage, and garbage.
Catalyst FSU
Does your property have on-site maintenance?
Yes.
An item in a resident's unit needs repair. How would they get help?
Put a work order in the online resident portal, or call the office!
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs etc.)
Changing light bulbs, air filters, smoke alarm batteries, maintaining plumbing, and the working order of appliances.
Do you have emergency maintenance?
We have on-call emergency maintenance 24/7.
Does your property offer on-site parking?
Yes.
Is your property parking free or paid?
Paid.
Is your property pet friendly?
No.
Do you offer furnished units?
Yes - all units come fully furnished.
What are some of the community amenities available at Catalyst?
The property has a beach entry pool, 2-story fitness center, Cyber Cafe, private study rooms, and a sun-deck.
Which utilities are included in my rent?
Internet/cable, water, sewage, & garbage.
Am I required to purchase renter’s insurance?
Yes.
Is your property smoke-friendly?
No.
What is an Individual Lease?
Individual leases- each leaseholder is only responsible for their assigned bedroom with shared responsibility of the common area, each resident pays individual rent with no liability for another's share of rent.
What does Roommate Matching entail?
Roommate Matching - in the event that someone signs an individual lease and does not fill a unit we will use the personal survey provided in the application packet to find them a suitable match of roommate.
How long does it take for an application to be approved?
A prospect can typically complete the leasing process in one day, however, screening may take up to 48 hours.
What are my options for paying my rent?
Through our online payment portal using a credit card or eCheck, or via money orders or checks.