Dubailand Cancellation and Refund Policy

Yugo Dubailand aims to provide the best student experience and comfortable living for all our students.

Please see our cancellation policies based on the length of your booking, these cancellation policies once accepted online are binding, along with your tenancy contract:

Booking 59 days or less:

• Pre & Post Check-in cancellation policy:
• Any cancellation will incur full charges for the booking. No amount will be refunded pre or post the check-in period.

Bookings from 60 -89 days:

• Pre – Check-in cancellation.

Prior to check–in, if a student decides to cancel the booking, the Security deposit and Admin fee, AED 1,000 would be withheld and is non-refundable. Instalment paid would be refunded upon review, after submission of valid documents, supporting the cancellation.

• Post – Check-in cancellation.

Any cancellation post-check-in will incur a penalty which is equivalent to one month's rent from the cancellation date along with the deposit and admin fee of AED 1,000.

Bookings from 90 days and above:

• Pre – Check-in cancellation.

Prior to check–in, if a student decides to cancel the booking, the Security deposit and admin fee, AED 2,500 would be withheld and is non-refundable. Instalment paid would be refunded, upon review after submission of valid documents, supporting the cancellation.

• Post – Check-in cancellation.

Any cancellation post-check-in will incur a penalty which is equivalent to one month's rent from the cancellation date along with the deposit and admin fee of AED 2,500.

Termination

In the event of a breach of the residence policies, (mentioned in the contract clauses)i.e non-payment of rent, or breach of

contract, management holds the right to terminate the contract. In case of termination

1. Payments made are not refundable including the deposit and admin fee.

2. Management will give a set notice period for the student/guardians to clear any outstanding payments (if

   applicable) and make alternative arrangements for accommodation.

3. Management will send a formal letter to the student/tenant sponsor (which could be the University) and also the

   guardian, which shall detail the reasons/circumstances regarding the termination of the contract.

Special requests & approval for release from cancellation without penalty:

In an emergency or specific instance, students can request a special review of their cancellation circumstances. Each case is investigated on a case-by-case basis by management.