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Frequently Asked Questions

Not found the information you were looking for about The Stratum on Highland or our student housing in Memphis? You might find the answer in our frequently asked questions.

Does Your Property Have On-Site Maintenance?


What Happens If A Resident Is Locked Out Of Their Apartment?

​During normal business hours, they can come to the office for assistance. During nonbusiness hours they can call the office at 901-324-4088 and follow the prompts to leave an emergency message.

What Maintenance Is A Resident Responsible For? (I.E. Changing Fire Alarm Battery/Changing Lightbulbs/Etc.)

​Making repairs to the building, units, and appliances owned by the building.

Does Your Property Offer On-Site Parking?


Is Your Property Parking Free Or Paid?


Is Your Property Pet-Friendly?


Do You Offer Furnished Units?


Am I Required To Purchase Renter's Insurance?


Is Your Property Smoke-Friendly?


How Long Does It Take For An Application To Be Approved?

​Typically 48-72 hours depending on background.

What Are My Options For Paying My Rent?

Online, in person, or by mail.

Which Utilities Are Included In My Rent?

Internet/cable and water. Sewage is covered by the property as well. Electricity is billed back and trash valet is $10 monthly.