Frequently Asked Questions
Not found the information you were looking for about our student housing in Memphis? You might find the answer in our frequently asked questions.
What if I need to contact you after hours?
Though our community is open 7-days-a-week, there are times that after-hours assistance is needed. You may call the main office number at 901-458-5580 and follow the prompts through the answering service to handle your request.
How does parking work for guests and residents?
We have gated parking that our residents may pay to use each year. There are also U of M parking lots and the U of M parking garage next to the property. Non-students can also utilize these services.
How does maintenance work in the community?
Our community has a dedicated team of Maintenance professionals on-site. They are available Monday through Friday, from 8 a.m. to 5 p.m. and can be available after-hours for emergencies (see after-hours protocol below).
Should you have a maintenance request, you may call the office at 901-201-4429 or email us at [email protected] to report a maintenance request.
Should you require an emergency repair, such as a major leak or AC/heat outage during the day, we request that you contact our office via phone so that we can ensure your request is handled with priority care.
What if I need maintenance out of hours?
Should you need to contact our maintenance team for after-hours emergencies, you may call our office number and follow the answering service prompts to reach an on-call maintenance technician. Please note that only the following items will be considered an emergency that must be tended to overnight: lockouts, broken windows/doors that need to be secured, leaks, AC not working when it is over 80 degrees Fahrenheit outside, heat not working when it is colder than 50 degrees Fahrenheit outside, non-working toilets if there is only one toilet available within the apartment. Other standard maintenance requests, such as light- bulb replacement or appliance repair, will be completed during normal business hours.
What kind of security measures are in place at the community?
We have on-site security cameras within the common areas of our clubhouse and amenities. They complete rounds of the community periodically throughout the day and are available to residents should they need any assistance after hours. They can be reached by utilizing a specialized number given at move-in to all residents.
Each front door has an electronic key fob instead of a manual key. These electronic key fobs ensure that no one can make copies of regular keys. Further, the software system for the key fobs logs each and every usage of the key to show which resident entered/exited with a date/time stamp. Fobs are deactivated at move-out through the system even if they are not returned to the office. The resident’s individual bedroom doors also have these electronic locks to provide even further peace of mind within the apartment.
The parking garage is gated to provide secure access for residents. Further, there are parking decals required for each resident to display to be able to park in our garage. Any vehicles without the appropriate decal will be towed.
How do residents receive their mail and packages?
Each resident will be provided with a mailbox for their individual apartment that is shared with their roommates. All letter-sized mail will be delivered to these locked boxes. Each resident will receive a mailbox key at move-in to access these
Packages are delivered directly to the front office and our team will intercept and log them within our package system. This notifies the resident via email and/or text message that they have received a package. These packages are then held securely in the office until the resident comes to pick them up. A photo ID is required to verify resident identity before releasing the package to them. Once retrieved, the team will log the package out of the system again notifying the resident that it has been picked up on that date/time.
What is individual leasing?
Individual leasing means that you will sign a lease for an individual bedroom within an apartment home. You will only be responsible for your portion of the rent and are not responsible should the other rooms in your apartment not rent out or should roommates not pay their rent on time. This does mean that for our multiple bedroom floor plans that you can expect to receive a roommate. However, you are welcome and encouraged to bring your own roommates so that you can choose to live together with others you may know.
What is included in the rent?
Your rent includes your apartment, your furniture within the apartment, major appliances, cable, internet, water/sewer, and trash. You also have access to our state of the art amenities, available 24/7 to all residents via secured fob access.
Will the apartment be furnished? What's included in that?
Yes, all of our apartment homes are fully furnished. You will have a double-sized bed frame and mattress, a side table, a desk, a desk chair, and a dresser in each bedroom. The living room contains a sofa, chair, coffee table, side table, TV stand, and either bar stools or dining table and chairs depending on the floor-plan size.
Are there any social events that residents can enjoy at the community?
Yes! Our community offers a monthly Resident Life program in which residents can participate in social gatherings, contests, crafts, and more. Residents are encouraged to follow us on social media to stay updated on events and news around the community! They will also receive a monthly newsletter that contains this information as well.