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COVID-19 Frequently Asked Questions

We know how you might be feeling as you’re preparing to move into your new home and we want to let you know that here at Yugo we’re here to support you every step along the way, and health and safety is at the top of our list!  We want you to have confidence in the space you’re living in, and nothing is more important than keeping you safe during these times, while always delivering the ultimate student living experience!

Confidence In Where You Live

All our spaces have an amazing operations and maintenance team (our Yugoers) who keep our buildings clean, hygienic and well maintained. If things break or go wrong, we’ll fix them ASAP to get you back on track. These are the new health and safety practices we’ve introduced during COVID to keep you safe:  


Our 24/7 teams continue to provide their amazing high standard of service, while keeping your health and safety as a top priority. In addition to the usual CCTV, secure access and life safety systems you would expect to find in our buildings, we also put in place: 

Help is at Hand

We all need a helping hand sometimes which is why we’re here to support you every step of the way:

Stay Connected

Being part of a connected community is a key part of university life, and while we are all adhering to social distancing guidelines, human interaction, community spirit, and a feeling of togetherness have never been so important. At Yugo you can continue to feel connected to your friends and loved ones:

The New Normal

We all have an important part to play to prevent the spread of COVID-19. When you arrive at your space, you’ll notice that we have made some changes to help keep everyone safe. We’ve outlined a few of these changes below and you’ll receive some more information about specific changes in your space closer to when you arrive.


Our wonderful teams will still be available to support you throughout your stay, however you will notice we’ve made a few changes to reception areas in some of our spaces. Social distancing signage and furniture arrangements as well as sanitizing stations have been installed for your protection.

Moving Around the Building

To ensure we’re adhering to social distancing in all of our residences, we will provide signage to direct you and in some spaces, you may be required to walk through a ‘one way system’ when moving around the building. 

Living in a New City

We know that many of you will be travelling to a different city (or perhaps a different country) when you come to live with us. There are a lot of new government guidelines in place that vary from country to country and in some places are different by city and/or state. Look for local government guidelines to find out how COVID-19 is affecting your new city. The guidelines will cover information about local grocery stores, how you can visit friends as well as travelling on public transport.

Playing Your Part

You can help to make sure you and your fellow students stay safe by following these guidelines.

Common Areas

Where possible, our common areas such as amenity rooms, study rooms, laundry rooms, etc., will be open for you to use. However, there may be restrictions on how many students can use the spaces at one time. We will be cleaning these spaces regularly and asking students to wear PPE (where appropriate) and adhere to local social distancing measures.