Cancellation Policy - England & Wales 2023/24
St. Crispin's House
Unless the context otherwise requires, words and expressions defined in your Assured Shorthold Tenancy Agreement shall have the same meanings in this cancellation policy.
Book now, pay later offer:
This promotion is available to any student booking a contract of 48 weeks or longer at St Crispin’s House, for the 2023/24 academic year. No payment will be required until the 14th of August, the first rental instalment. To claim this offer, you must complete your booking within the promotion period, and sign your tenancy agreement. These Terms & Conditions are correct as of 19th December 2022, but Yugo Student (UK) Ltd. reserves the right to change them at any time without prior notice.
Bookings made prior to 1st May 2023
If you sign your tenancy agreement prior to 1st May 2023 and you have not collected the keys to your room, you may cancel your tenancy, by giving notice in writing or by e-mail to the manager at the property, with no penalty up until 1st May 2023. Once we receive such a notice, we will confirm receipt, and cancel your tenancy agreement.
Bookings made on or after 1st May 2023
If you sign your tenancy agreement on or after 1st May 2023, unless the tenancy agreement has already commenced and you have not collected the keys to your room, you may cancel your tenancy, by giving notice in writing or by e-mail to the manager at the property, at any time within the period of fourteen (14) days of the date on which you sign your tenancy agreement (the “Cooling-Off Period”). Once we receive such a notice, we will confirm receipt, cancel your tenancy, and will refund any payments of rent you may have made.
Cancelling outside the Cooling-Off Period
Outside the cooling-off period, you may request to cancel your tenancy, by notice in writing or by e-mail to the manager at the property. However, you will remain liable for the rent payable under the tenancy agreement until a suitable replacement tenant has been found.
Cancelling as you do not receive your visa
If you are not successfully awarded a visa to travel and study, then we can help. Firstly, we may be able to transfer you to another one of our residences around the globe if you are going to study elsewhere. If you are not going to study elsewhere or we do not have accommodation available in your new city/town of study, we will release you from your tenancy agreement provided the following criteria are met:
You submit your request to cancel, in writing or by e-mail to the manager at the property, within 3 days of your visa rejection letter: and
You provide the manager with a copy of your rejection letter from the embassy or visa office.
If your tenancy has commenced, you will remain liable for the rent payable under the tenancy agreement until receipt of the above.
One less worry if you don’t receive your offer
This is applicable to prospective first-year undergraduate students only
If you are not successful in obtaining your place at your chosen university, then don’t worry, we can help. Firstly, we may be able to transfer you to another one of our residences if you are going to study elsewhere. If you are not going to study elsewhere or we do not have accommodation available in your new city/town of study, we will release you from your tenancy agreement provided the following criteria are met:
You submit your request to cancel, in writing or by e-mail to the manager at the property, before 22nd August 2023; and
You provide the manager with a copy of your rejection letter from the University or UCAS.
Once we have your request, we will confirm receipt and refund any rent payments you may have made.