Frequently Asked Questions for Charlotte College Downs
Does your property have on-site maintenance?
Yes, our properties do have on-site maintenance.
An item in a resident's unit needs repair. How do they get help?
Residents can go to the resident online portal and fill out a service request. In the case of an emergency, residents can call the leasing office during business hours or maintenance on-call line after hours.
What happens if a resident is locked out of their apartment?
Residents can call the office phone number and select to speak with maintenance if they become locked out of their apartment. After-hours, follow the automated message when calling the office to get assistance.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Assessing and repair of all maintenance issues, resident service requests, trash take-out, on-site cleaning etc. and contacting vendors when necessary for repair.
How long does it take for maintenance to respond?
Maintenance always responds within 24 hours of the request.
Is your property pet-friendly?
Yes, Charlotte College Downs is pet friendly.
Do you offer furnished units?
Yes! Furniture is included in the base rent. Common areas are also furnished.
Furniture included in the bedrooms: mattress frame, mattress (Queen size), nightstand, desk and dresser.
Furniture included in living room: kitchen table and chairs, couch, side chair, coffee table, mounted flat screen TV and entertainment stand.
Is your property parking free or paid?
Parking is free!
What are my options for paying my rent?
Check, cashiers check, money order, or online through the resident portal.
Which utilities are included in my rent?
Cable and internet services are included in your rent. Power, water, sewage and trash disposal are charged through a third-party provider. Access to amenities is provided free of charge, as long as the amenity is available/open during hours of amenity operation!
What are the additional fees?
There is a one-time $25 application fee, and a one-time$150 administrative fee that is charged when you submit your application. There is no security deposit.
Am I required to purchase renter's insurance?
We require at minimum a $100,000 liability coverage for each resident. We provide a program through a third party provider - Foxen - which covers this requirement for a low fee that is charged with monthly rent. You can however opt out of the liability waiver program by acquiring your own renters insurance that meets our requirements and provide Foxen with policy documents.
How long does it take for an application to be approved?
Applications are approved within 48 hours.
Are your properties smoke-friendly?
No, our properties are not smoke friendly.