Frequently Asked Questions
Not found the information you were looking for about our residences or student accommodation in Germany? You might find the answer in our frequently asked questions.
Booking Your Room
How long does a viewing take?
It usually takes between 15 and 30 minutes to tour our student accommodation in person, however, we also offer virtual viewings too!
Can I choose who my flatmates are?
You can choose to live with your friends by selecting the same flat number when you book with us. Please note, this is subject to availability, so it’s best to book early to avoid disappointment!
What is a guarantor and why do I need one?
A bank guarantee is a promise from a bank to ensure the liabilities to be settled. You need to pay a certain fee to the bank to get this certificate issued. In case of a claim, the amount is paid out to the beneficiary on first demand. The bank guarantee must be issued by a German bank and there are certain requirements to be met. For more details, please contact the Sales Team.
Do I need to be a full-time student to book a room?
Normally we only accept full-time students, but we may be able to accommodate you. Get in touch with the student residence you’re interested in to discuss your options further.
Is there an age limit for booking?
To live with us whilst studying at University, you will need to be 18 or older.
Can I personalise my room?
As long as you are able to return it to its original state on check-out or you will be recharged for any damages.
Where can I smoke?
We don’t allow smoking inside your residence, but you’re free to smoke outside.
Can I keep a fridge in my room?
Additional fridges are only allowed in your room if they are for the purpose of storing prescribed medication.
Can I bring a pet?
We love fluffy animals but we do not allow tenants to bring pets into the building.
Are there spare rooms for visitors to stay in?
No, unfortunately, our residences are filled to the brim with fun-loving students every year.
Are there any social events for residents?
We host socials all year round for you and your flatmates to enjoy; from spiritual and cultural get-togethers, to fitness events and much more.
If I don’t get on with my new flatmates can I change rooms?
We want to make sure that you love your experience living with us, so if you find you’re not getting on with your new flatmates it may be possible to change rooms subject to availability. Get in touch with your resident team for more information.
What happens if something in my flat breaks or doesn’t work?
Our friendly maintenance team is always on hand if something in your flat breaks or doesn’t work. Just fill in a maintenance request form and hand it into reception.
Can I have friends or family to stay?
We recommend friends and family only stay a maximum of 2 or 3 nights and that you let your flatmates know before they arrive.
Are the social spaces always open?
You can book out some of the social spaces on offer in our accommodation, but most of our common areas are open 24 hours a day unless alternative opening hours are advertised.
Is wifi included?
Yes, we offer high-speed broadband and Wi-Fi as standard in all rooms, and it’s also available in our social spaces and communal areas.
What appliances are included in your flat when you arrive?
The appliances included in your flat depend on the type of room or residence you book with. Check out our residence pages for more information or get in touch with our residence team.
Where do I do my washing?
We have on-site laundry facilities for you to use whenever you need during your stay.
What equipment is in the gym?
The residences that include a gym on site have free weights and/or weight training equipment, cardiovascular equipment and yoga mats. Some of our properties also have fitness suites with more specialised equipment or dance/yoga studios!
Can I have parcels delivered to my building?
Our reception team is always on hand to accept your parcels and signed-for items so you never miss a delivery. We’ll also send you an email reminder when your package is ready for collection.
Do we get a cleaner?
Some of our student properties offer weekly or bi-weekly kitchen & living area cleaners, but in others you’re expected to maintain your shared spaces and rooms yourself. All of our communal areas are cleaned regularly.
How secure is the bike storage?
Most of our bike storage is inside our secure properties, so only residents can gain access. However, in some residences our bike storage is outside on campus and where possible away from the main streets. In all cases, we recommend using a secure bike lock for extra security.
Is there parking for students on site?
Some of our residences have parking on site for you to use during your stay with us. Check our residence pages or get in touch for more information.
Can I move in before my contract starts?
In many cases, we can allow people to move in early at a daily rate, but you will need to contact the residence team to check.
What documents do I need to check in?
When you check in we’ll need to see a copy of your ID, and also recommend bringing a printed copy of your tenancy agreement with your signed guarantor forms.
What time can I arrive the day I move in?
Some of our residences will let you to move in at any time on set days, whereas others will give you a time slot. We’ll be in touch closer to your move-in date to give you more information!
Where can I park when I’m unpacking?
When your move-in date approaches, we’ll be in touch to advise where you can park nearby to unload your belongings.
Is it okay to arrive out of hours on the day I move in?
If you need to arrive out-of-hours please let your residence support team know with as much notice as possible to make sure we’re available to help.
Rent & Tenancy Agreements
How do I pay rent?
All your rents need to be paid monthly in advance, as set out clearly in the rental agreement you sign at the time of booking. To keep things simple, the total rent due to us needs to be paid monthly in advance in 12 equal payments as per the rental agreement.
If you prefer, you may pay the total rent in full by one payment at the start of the tenancy period.
Can I pay rent by bank transfer?
You must pay your rent by direct bank transfer to the bank account details set out clearly in the rental agreement itself. Alternative payment options are listed in the rental agreement.
Are there any extra bills I have to pay?
This fee is a one-off, non-refundable €50 fee to cover the administration costs associated with processing your application to live with us.
Can I sublet my room for the summer?
No - unfortunately, we do not allow students to sublet their rooms throughout their contract with us.
Can I move out early?
Yes - Provided you find a replacement tenant for your room, then you can get in touch with your residence support team to discuss the details.
Safety & Security
Is there always a member of staff available on site?
We aim to have staff available 24 hours a day, so if you ever have a request, a member of our resident team can help you day or night.
How safe is the accommodation?
Most of the entrances to our accommodation buildings are access controlled as well as monitored by CCTV 24 hours a day, and all flat doors are all key controlled. We also aim to always have resident teams on site should you ever need extra support.
Is contents insurance included?
Yes, contents insurance is included in your tenancy agreement, so your belongings are protected throughout your stay with us. You will receive more information about this when you check-in.
Is the building regularly inspected for fire safety?
The safety of our students is very important to us. We have fire alarm tests and inspections on fire safety practices regularly across all of our residences.
Can I stay over the summer holidays?
Some of our student residences offer summer lets as well as tenancy extensions, but this is subject to availability. For more information, get in touch with your residence team or find out more here.
What do I do if I’ve booked a room, but can’t get a visa?
Please get in touch with your resident support team and they can cancel or postpone your tenancy depending on what works best for you.
Do I need to bring my own bedding?
Yes - we don’t provide any bed linen in our flats as we find students like to personalise their rooms.
Please note, this may be different for summer bookings. Contact our residence teams for more information!
Can I be picked up from the airport?
Unfortunately, we don’t offer airport pick up services for international students, you’ll need to make your own travel arrangements to and from the property.
Not found the answer to your question? Get in touch.