Q: What happens if my child is not good at making friends?

A: We organize activities at the beginning of the course so the students get to know each other. We keep an eye on the students to see if they need a little extra help to get introduced to a group. 

Q: How do double rooms work and who will my child be sharing the room with?

A: We select the students by university and degree. If they are not happy with this option, they can change

Q: Who lives at the residence?

A: Just students we are not working as a hotel

Q: Is there a doctor or nurse at the residence?

A: No

Q: What happens if my child is unwell?

A: There is stuff 24 hours, and we provide advice. If there is any emergency, we can call an ambulance.

Q: National students: Where or how to get my doctor?

A: You need to go to the central medical office by your residence and show them proof of living at the residence they will provide medical service.

Q: Where can we get the public transport card?

A: You can do it online. https://www.comunidad.madrid/servicios/transporte/abono-joven-todo-madrid-tu-alcance

Q: Deposit and guarantee deposit: what this is for and when do we get back?

A: Deposit: a deposit is established which will be returned in full if there is no damage to the room due to misuse at the time of check out. Security Deposit: refers to a monthly payment of the contract corresponding to the place that serves to protect and guarantee compliance with the terms and clauses of the Contract, mainly non-payments.

Q: What can we bring to the residence?

A: We provide all the bedlinen and towels. You need to bring any cup, glass, plate and cutlery that you might need.

Q: Can I change my room once I check in?

A: Yes, you can. You can do one free change per course.

Q: Maintenance work at the rooms?

A: The maintenance teamwork at the residence and any incident is resolved within 24 hours once reported unless it requires a part or is more complicated.

Q: Are the residents free to access the residence any time?

A: Yes 

Q: Is there any hazing?

A: No, hazing is not allowed and would be grounds for expulsion.